I checked into a hotel for 1,800 yuan and found women’s underwear on the bed. What responsibilities should the hotel bear?

The hotel must be responsible for the safety and privacy of its customers. After all, bloody underwear may spread diseases. We are not sure whether the woman left the underwear accidentally or on purpose. , if the customer does not notice this situation, he may be next to the underwear and contract other diseases. Therefore, it is recommended that the hotel's cleaning staff carefully check whether there is anything left behind by a customer when cleaning up the sheets and quilts. If it is a valuable item, it is best to contact the customer to retrieve it. If it is not a valuable item, it should be retrieved as soon as possible. Dispose of them and never leave them in the room until the next guest checks in.

This incident happened in a hot spring resort hotel. After Mr. Wang checked into the hotel, he actually found a woman's black underwear on the bed in the room, with blood stains on it. Mr. Wang was very disgusted by this and communicated with the hotel. Later, the two parties negotiated and resolved the matter without causing much dispute. But this incident also serves as a reminder to other hotels that they must clean up the hotel rooms to avoid affecting the guest experience. After all, sometimes one bad thing can ruin the mood of tourists and make people feel that everything is not going well. After this happens, the hotel should first apologize to the customer, then change the customer to a clean room, and give the customer a certain discount on the room price.

If the matter becomes a big deal, the hotel can also compensate the customer to a certain extent. After all, if this kind of thing becomes a big deal, it will not be good for the hotel's reputation and will greatly affect the hotel's customer base. As customers, when choosing a hotel, we must first choose those hotels with better sanitary conditions and without any exposure. And I don’t think the more expensive the hotel, the better the sanitary conditions. There are some small hotels that are more conscientious and clean the hotel cleanly. However, the cleaning staff of some large hotels are perfunctory when cleaning the rooms, causing a very bad experience for customers.

So for a hotel, cleaning staff is very important, but when we ask the cleaning staff to clean the room, we should also give the cleaning staff enough time and not limit the number of minutes the cleaning staff can clean. After finishing the room, the cleaning staff may be perfunctory in order to save time, so the hotel's system is also more important. Be careful when checking whether the room is clean, and don't take superficial cleanliness as cleanliness. I also hope that the cleaning staff will be more tidy when cleaning the room.