Why is the service of the biggest hotel in Southeast Asia so inhuman?

Traveling is not only about seeing the scenery, but also about accommodation, transportation and food. When we travel to a city, we will not only punch in at the scenic spot, but also want to taste the local food. Of course, we will eventually find a place to rest. Now hotels can be said to have everything, including youth hostels for backpackers, express hotels for business people, family-style homestays and luxury hotels with different stars, all of which are selected according to our personal consumption level. There are more and more hotels, the competitiveness of the hotel industry is also considerable, and the hardware facilities are the same. Therefore, many hotels are trying their best to serve passengers from different aspects, so that hotels can get favorable comments and the occupancy rate of hotels is getting higher and higher.

I had the opportunity to travel to genting highlands, the largest plateau summer resort in Southeast Asia. I want to stay in genting highlands for two nights, so I want to find a comfortable hotel where I can stay, so that I can have a relaxing time. There are dozens of hotels in genting highlands, each with its own characteristics. Unfortunately, I chose the least humanized hotel here, which is also the least humanized hotel I have ever met. Why?

We all know that Malaysia is located near the equator and belongs to a tropical country. It is summer all the year round, so its altitude is genting highlands1.860m.. For the tropical country, genting highlands is a rare summer resort, with only a summer of not less than 30 degrees Celsius all year round. Even in Southeast Asian countries, genting highlands is the largest plateau summer resort, known as "South Monte Carlo", and its popularity in Southeast Asia can be imagined.

Since I'm here on holiday, I think I'll stay one more night, so my holiday will be easier. So the hotel is the earliest hotel built in genting highlands, which is the most famous and luxurious hotel here. At present, it has 735 1 rooms built by 1990 and won the title of "the world's largest hotel" in Guinness World Records. This is the real first hotel, and its name is simple-the first hotel.

Go to the hotel to check in with joy. Since it is the most luxurious hotel here and the largest hotel in the world, the price is not cheap, and there are so many hotel rooms, I believe the service here will never be bad, otherwise it will be the hotel with the highest occupancy rate in genting highlands. But when I came to the hotel lobby to check in, I broke all my previous good ideas.

In the huge hotel lobby, although the check-in counter is more than 30 meters, there are very few check-in staff at the counter, and there are only three or five at the busiest time. There are so many hotel rooms and so many passengers. It is obviously not enough for these staff. It's inhuman to have long queues of check-in passengers.

Originally, I wanted to check in with the long queue, but I was told by my friendship that I would go to the self-service check-in counter, which could save a long time and was quite convenient and quick. I was worried that I didn't know how to handle it without Chinese, but when I saw the long queue, I thought it would take more than half an hour, so I'd better handle it myself. The hotel's self-service machine is very intimate. Different countries have different languages, including Chinese. Prompted by Chinese, the hotel quickly checked in and got the room card, which was quite smooth and saved time.

Imagine a world's largest hotel with 73,565,438+0 rooms. There are few staff in the hotel lobby. On the contrary, there are more than 50 self-service check-in machines and check-out machines in the whole hotel lobby, which is quite impersonal. But there are too many passengers boarding at the same time, and the service staff are simply too busy. But with these self-service machines, passengers can operate by themselves and save queuing time. Although it is not as warm and humanized as manual service, such a multilingual machine can not only handle it by itself, but also save a lot of time, which can be regarded as a compensation for the work.