Catalogue of refined management and service specifications of hotel recreation department

Chapter I Post and System Design of Recreation Department

Section 1 Service Items and Post Setting of Recreation Department

I. Services of the Leisure Department

Second, the recreation department post setting

Section 2 Target Decomposition and Job Responsibilities of Recreation Department

First, the recreation department target decomposition and performance appraisal

Second, the food and beverage director job responsibilities and target assessment

Three, the recreation department manager job responsibilities and target assessment

Four, the manager assistant job responsibilities and target assessment

Section III Design of Fine Management System of Leisure Department

I. Staff Work System of Recreation Department

Second, the staff training system of the Recreation Department

Three. Conference management system of recreation department

Four, the Department of Recreation and Health Management System

Verb (abbreviation of verb) equipment management system of entertainment department

Six, the recreation department fire safety management system

Seven, the Department of Recreation supernumerary personnel management system

Section 4 Common Documents and Forms of Recreation Department

I. Notice of Guest Account of Recreation Department

Second, the entertainment department monthly business statistics

Three, locker long-term lease registration form

Chapter II Fine Management of Entertainment Center

The first section of the entertainment center job responsibilities and performance appraisal

A, entertainment center manager job responsibilities and target assessment

Second, the dance hall foreman job responsibilities and target assessment

Third, the greeter job responsibilities and target assessment

Four, audio engineer job responsibilities and target assessment

Five, song and dance hall waiter job responsibilities and target assessment

Six, entertainment hall foreman job responsibilities and target assessment

Seven, the money changer job responsibilities and target assessment.

Eight, entertainment hall waiter job responsibilities and target assessment

Nine, chess room foreman job responsibilities and target assessment

Ten, chess room attendant job responsibilities and target assessment

Section 2 Work Procedures and Key Issues of Entertainment Center

First, the audio operating procedures and key issues

Second, the service procedures and key issues of dance halls

Three. Service process and key problems of entertainment hall

Four, chess room service procedures and key issues

Verb (abbreviation of verb) mahjong machine's cleaning procedure and key problems

Six, music teahouse service procedures and key issues

Seven, KTV room service procedures and key issues

Section 3 Service Standards and Service Norms of Entertainment Centers

First, the service standard of dance halls

Second, the entertainment hall service specification

Third, ballroom management norms

Four, audio equipment management standards

The fourth section entertainment center commonly used documents and forms

I. Power of Attorney for Reservation of Entertainment Center

Second, the entertainment center daily business registration form

Three. Summary table of daily work of entertainment center

Section 5 Skills and solutions to improve the service quality of entertainment centers

First, the entertainment center welcome and seating skills

Second, the service skills of birthday guests in private rooms

Third, the service promotion skills of dance halls

Fourth, deal with emergencies.

Chapter III Fine Management of Fitness Center

Chapter IV Fine Management of Ball Activity Center

Chapter V Fine Management of Beauty Salons

Chapter VI Fine Management of Health Centers