How do cockroaches protect their rights and interests in hotel toiletries?

Negotiate first, then hold. Have a chance to get compensation.

Ningbo Daily News (Li, Wang Aili) On the morning of March 27th, the "123 15" reception station of Chalu Industrial and Commercial Office of Ninghai Industrial and Commercial Branch timely mediated a complaint case caused by Ningbo tourists sleeping in the Mountain Villa Hotel in Tianhe Scenic Area.

At 9: 00 this morning, consumers Wang and Li complained to the "123 15" center, saying that at about 2 1 on the 26th, they found a big cockroach in their 4 1 1 room, and immediately called the waiter to pat it, and the waiter took a look and left. Later, with the help of several colleagues, the cockroach was caught and asked the front desk to send someone to deal with it. After negotiation between the two parties, Manager Chen, the manager on duty, admitted that the management was not in place, and agreed to refund the standard room fee of 238 yuan that day, because the financial staff had already left work, and promised to cash it when they went to work the next day. However, at 8: 30 on the 27th, Manager Chen denied what he said, which caused consumers' dissatisfaction and turned to "123 15" for help.

The staff of Chalu Industrial and Commercial Office arrived at Langfeng Mountain Villa 20 minutes after acceptance. After verification by many parties, it is confirmed that the consumer complaint is true. After mediation according to law, the operator said that he accepted the lesson and fulfilled his promise. Consumers are satisfied with this treatment.