The duties of the hotel minister

In today's society, the frequency of job responsibilities is getting higher and higher. Job responsibilities refer to the specific work content, the responsibilities of workers, reaching the standards required by superiors and completing the tasks entrusted by superiors. What problems should be paid attention to when formulating job responsibilities? The following is the job responsibilities of the hotel minister I collected for you. Welcome to reading. I hope you will like it.

Job responsibilities of hotel director 1 1, telephone language skills training.

2. Train the baggage handling and storage services of the baggage office.

3, the receptionist's courtesy and skills training.

4. New employees should know how to train.

5. Complete the historical late payment fee.

6. Daily patrol work in and around the lobby.

7. Successfully completed the team reception this month.

8. Go to the health department to clean once a week.

9. Reschedule shifts after employees leave their jobs.

Plans for next month

1. Improve the sales skills of the front desk staff, increase the individual occupancy rate, and strive to complete the sales tasks assigned by the hotel (all month).

2. Continue to strengthen training, improve the comprehensive quality of employees, and improve service quality (all month).

3. Business knowledge training for new front desk staff (first week)

4. Control the room when it is full (the first week)

5. Continue to do a good job in team reception (all month)

6. Assessment of employees' employment during probation period (the second week)

annual working program

(1), work together with the sales department to expand market share, establish sales channels, and strive to improve the hotel market share.

(2) Make statistics on the history of guests, especially permanent guests and business guests, and plan to establish the first-hand information of reception desk in the form of "permanent guest card".

(3) Continue to implement the commission reward system for selling houses to stimulate the sales awareness of the front desk and promote its enthusiasm. The receptionist should grasp the room rate flexibly according to the market situation and the check-in situation on the same day while giving preferential policies to the hotel, emphasizing that "as long as the guests come to the front desk, they should try their best to let them stay and strive for more occupancy rate."

(4) Analyze the room occupancy rate and rent amount in the form of statements every month, and discuss the reasons, so that employees can see the actual situation of the hotel, "participate" in management, and clearly understand the actual attitude of hotel room rental.

(5), pay attention to the coordination between departments. Friction will inevitably occur between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, which has close working contact with rooms, sales, catering and other departments. If there is a problem, you should take the initiative to coordinate with relevant departments to avoid things getting worse.

Hotel director's job responsibilities 2. The front desk is the place where guests leave their first and last impressions. It has certain economic effect; Have a coordinating role; Building a good customer relationship is an important department. Make the following work plans for all functional departments in the front office:

First, the formation of personnel.

During the hotel preparation, besides hardware preparation, the most important thing is to form a staff team. The setting and staffing of the front office will affect the cost level of the hotel, so we should proceed from reality, streamline the organization and clarify the division of labor. It is necessary to carry out the survival of the fittest, train excellent employees in job skills, take on-site training as the main means, conduct regular evaluation, testing and assessment, and give specific guidance and education to continuously improve employees' business skills, so that front desk employees can meet the standards of hotel personnel.

Second, pay attention to training.

As the facade of the hotel, every employee should face the guests directly. The attitude and service quality of employees reflect the service level and management level of the hotel. Therefore, the training of employees is the most important, and the front desk should formulate a detailed training plan. With good service skills and skilled business knowledge, we can provide high-quality, efficient and fast service. Only by training employees well can employees have excellent skills to provide quality services to guests.

Third, strengthen employees' sales awareness and skills.

Front desk staff, especially front desk staff, must master the art and skills of front desk promotion. Grasp the characteristics of the guests, carry out targeted sales according to the different requirements of the guests, and recommend the most suitable products to the guests who need them most, so as to achieve twice the result with half the effort. While striving to improve the occupancy rate, we strive to maximize the benefits.

Fourth, open source and reduce expenditure.

In order to protect the environment and take the road of sustainable development, "increasing revenue and reducing expenditure" is the pursuit of every hotel. The front desk staff should also actively respond to low-carbon operations, control costs and carry out activities to save expenses, which can not only meet the green needs of customers, but also create economic benefits for the hotel, killing two birds with one stone. You can start from your daily life, turn off the tap, turn off the unnecessary power switch, reuse the back of used A4 paper and so on.

5. Pay attention to and adopt the opinions of guests and advocate personalized service.

Always consult guests and pay attention to their complaints. The opinions of guests are an important channel to obtain quality information and also important information to improve management. Listen to and solicit the opinions of guests, reflect and report to superiors in a timely manner, with a positive attitude and proper handling. In order to maximize customer satisfaction. Advocate personalized service, attract customers' attention, improve customer satisfaction and win more repeat customers.

Intransitive verbs focus on coordination with various departments.

The hotel is like a big family, and the front hall is the nerve center department of the whole hotel, which has close working contact with catering, sales, guest rooms and other departments. If there is any problem, we should actively coordinate with relevant departments to solve it, so as to avoid the deterioration of the situation, because everyone has the same purpose for the hotel, and if it is not solved well, it will bring certain negative effects to the hotel. Therefore, work contact, information communication and unity and cooperation between departments are particularly important.

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