Room training content

The contents of room training include post cognition of room attendants, etiquette of room attendants, operating essentials and standards of room service center, cleaning and maintenance essentials and standards of public areas, room safety and prevention, etc.

The importance of housekeeping department

Guest rooms are the basic facilities of the hotel. This is the foundation of the hotel. Providing accommodation for guests is the basic function of the hotel, and the guest room is the largest and most important product purchased by in-house guests. Without guest rooms, the real hotel will no longer exist. Most of the materials, equipment and supplies necessary for hotel business activities are in the guest room, so the guest room is the basic facilities and foundation of the hotel.

The service and management level of housekeeping department affects the reputation of the hotel and the occupancy rate of rooms. During the guests' stay in the hotel, the guest room is the longest place to stay. The sanitation work in the public areas of hotels is generally undertaken by the housekeeping department, which has a great influence on the guests.