How does the hotel front desk help tourists contact guests?

Hotel front desk often meets guests outside the store and asks them to check the guest's room number or dial a phone number to the guest's room. What should I do? The front desk is definitely not allowed to disclose the guest's information, let alone the guest's room number. Even if the hotel is occupied by this guest, it is impossible to tell others for sure. It's definitely not good to refuse visitors directly. If they can't get in touch, it is likely to bring losses to the guests. What should be done to best balance the effect? First of all, you must confirm the guest's information with the visiting guests. If the visiting guest can accurately tell the relevant information with high reliability, you can help him contact the guest. But you can't just tell him the room number. Instead, ask the visitor's name and call him to the guest room. The phone is connected. What should I say? Say directly: Mr. A, this is the front desk. A gentleman wants to see you. Do you think it is convenient for you to receive him? This is problematic. If the guest is someone the guest doesn't want to see, but you say so, the guest often doesn't want to see him out of kindness. If so, the guests will definitely not be satisfied. What should I say? I should say this is the front desk. There is a gentleman looking for a gentleman. I wonder if he is in the room? If the guest knows the visitor, the next step will be easy. Then if the guest doesn't want to see the visitor, you can tell him on the phone that he just dialed the wrong number. It seems that the person he is looking for is not in the hotel. Although tourists actually know what it means, at least we can explain it clearly to our guests. It also avoids forcing yourself into an embarrassing situation where it is not easy to climb out.