How is Anji New Year's Day Scenic Resort\Is it good\Service Reviews

This hotel can be rated 4.8 points, originally it could be 5 points. Let’s talk about the shortcomings first: the omelette chef at breakfast on April 19 asked him to help fry two eggs. Several times, they were taken away by others. In the end, we were just waiting there. The omelette chef might not stop frying the eggs. I was very impatient. When I beat the eggs, I found one hard-boiled egg per dozen. I cursed and threw the eggs aside. As a five-star hotel, although I did not curse at the guests, such an irritable attitude and swearing should never be allowed! This can easily affect the mood of the guests. Is it easy to eat an egg? I waited for half an hour and didn’t even get it in my mouth. You're not happy either! Right, omelette maker! The overall service of the catering department is not as good as that of the front office and guest room departments. The training department of the human resources department needs to strengthen training! The receptionist at breakfast was very polite! Because the parking lot is under construction, there are no markings, no fixed parking spaces, and it is a bit dirty and messy. It is recommended that the underground parking lot of the open building be organized. The soundproofing effect of the guest room is not good at night. In the morning, there was a tour group in the room opposite. It was noisy for a long time, and it felt like it was in my ears! Advantages: We couldn't find the lobby when we first entered the hotel. We met the staff in Building 3, who enthusiastically guided us. The underground parking lot is easy to park. It's on the first floor. After parking, the enthusiastic staff took us to the front desk to check in. There are only two front desks. They are small and concise. I like it very much. When I went there, the front desk was teaching newcomers to learn the front desk system. I waited for a while. Will check you in. After checking in, the front office staff took us to the guest room, and introduced the hotel's architectural style on the way, which was very considerate! After delivery, we were given a business card of the guest relations director. If we need anything, we can contact him. Entering the guest room, I am very satisfied. The ordinary guest rooms are quite large. Next time I will stay in a duplex room to experience it. All decorations are made of bamboo. I like it very much. It is clean and simple. The balcony is large and has a large lounge chair and sofa, which is very comfortable. The bamboo box for storing guest supplies on the dressing table is very exquisite, and the quality of the guest supplies is not bad! The room attendants are all warm and generous. This is something that surprised me, because even the quality of the staff in the housekeeping department of five-star hotels is uneven, and it is difficult for everyone to do a good job, not to mention resort hotels, which are generally far away from the city center and are difficult to recruit. The quality of employees cannot be guaranteed. But this hotel did it, and the training was very good! What was even more surprising was that after breakfast we came up from the side door and took the elevator back to the room. We didn’t know that the elevator was a freight elevator, but the migrant worker who pulled the sand was very polite and polite and let us go in first and said they would wait! This is so awesome. The human resources department has trained them on this? grateful! When I went back to the guest room in the evening, a plate of fruit was placed. The apples didn’t look very good, but they tasted very sweet and crisp. Thank you! I called the switchboard at night and asked for a lot of things, including bottle openers and scissors. The operator at the switchboard was also great! When I checked out the next day, there was a plastic bag stuck under the baby's stroller. I just squatted down and was about to pull it out. When the concierge saw it, he immediately came over and enthusiastically helped. Thank you! Check out is also very quick! The staff in the front office and housekeeping department provide warm and thoughtful services, making guests feel what it means to be at home! Next time I come to Anji, I will choose to go there on the New Year’s Day.