Hotel linen system

Health management system of hotel housekeeping department

The first section guest room cleaning operation management

A, different types of room cleaning requirements

Second, the order of cleaning different types of rooms

(a) Cleaning sequence in off-season

1. Clean the room as soon as possible according to the instructions of the reception desk.

2. A room with the sign "Clean up the room immediately" on the door.

Step 3 check out.

4. "VIP" room

5. Other rooms.

6. Vacancy.

(2) Cleaning sequence in peak season

1, available. The vacant room can be cleaned in a few minutes so that it can be handed over to the front desk for rent as soon as possible.

2. The front desk instructed to clean the room as soon as possible.

Step 3 check out.

4. The room with the sign "Clean up the room immediately" on the door.

5. VIP room.

6. Other rooms.

Three. General principles and hygienic standards of room cleaning

(A) the general principles of room cleaning

1, from top to bottom.

2. From the inside out.

3, first spread and then wipe.

4. Cycle cleaning.

5. Dry and wet separation.

(2) room cleanliness and hygiene standards

1. There is no stain where the eyes see it.

There is no dust where the hand touches.

3. Equipment and supplies are virus-free.

4. The air is fresh and tasteless.

5, room hygiene reached "ten no".

Four. Types and scope of use of room cleaners

(1) According to the chemical properties of the cleaning agent.

1, acidic cleaner

2, alkaline cleaner

3. Neutral detergent

(ii) Classification by purpose

1, multifunctional cleaner

2, three cylinder cleaner

3, glass cleaner

4, metal polishing agent

5. Furniture wax

6. Air freshener

7. Insecticide

Verb (abbreviation for verb) Matters needing attention when cleaning the room

1, "housekeeper", and pay attention to the moderate knocking sound, not too fast and too strong.

Leave the door open when cleaning the room.

Smoking, eating and reading newspapers and magazines (especially books and periodicals of guests) are not allowed in the guest room.

4, shall not use the facilities in the room.

5. When cleaning the bathroom, prepare a foot pad specially.

6, clean room with rags should be used separately.

7, pay attention to do a good job of room inspection

8. Don't dispose of the "garbage" in the room casually.

9. The shower curtain should be ventilated.

10, electroplated parts should be completely dry.

1 1, the removed dirty linen shall not be used as a rag.

12, slippers should be placed under the bedside table.

13. Pay attention to the customer-oriented trademarks when placing items in your mind.

14, damage to guest's belongings

15. When you leave the room, you should ask the waiter to turn on the lighting in the room.

Workflow of hotel room cleaning

1. Push the service car out of the guest room, not in front of the door or in the middle of the corridor.

Ring the doorbell first and report to your own department, such as housekeeping. May I come in? If there is no response, knock on the door three times to give the guest enough time to respond. If there is no response, open the door with the key and enter the room.

You can look at the end of the bed after entering the room. Generally, if the guest is sleeping, you can see the guest's feet and listen to whether there is water in the bathroom. Make sure there are no guests.

Go back to the door and record the time of entering the room on the report.

5. Re-enter the room, open the curtains, turn on all the lights, collect the garbage in the room and bathroom, put the used linen back on the service car, and record the used guest supplies and linen in the report.

6. When entering the room, take the guest supplies that need to be supplemented, linen, dust removal tools, make the bed, clean the room, check all facilities and supplement the guest supplies.

7. Then, clean the bathroom as above.

8. Finally, check the room again to see if there are any omissions, and finally vacuum it.

9. After vacuuming, close all facilities in the room except those used by guests and close the door.

10. Record the time of leaving the room and the facilities of the room on the report form, and notify the supervisor.

1. Place cleaning equipment and appliances.

2. Turn on the light and replace the burnt or lost light bulb.

3. Check the TV and remote control. Turn it off after cleaning to avoid misunderstanding when guests come back.

4, open the curtain, check the curtain rod and curtain, if there is any damage, recorded in the task list, arranged by the supervisor engineering department for maintenance.

5, clean the glass and windowsill

6. Remove the room service utensils and send them to the door to ensure that there are no guests' belongings. After cleaning, if the food delivery equipment is not taken away, send it to the designated place or notify the food delivery waiter to retrieve the tableware. You can't stay in the hallway.

7. Remove the fabric product from the bed and ventilate the bed.

1) Take the guest's clothes and put them neatly on the chair.

2) Wear latex gloves to protect yourself from any liquid on the bed.

3) Put the bedspread, blanket and pillow on the chair.

4) Remove the sheets and pillowcases and put them outside the bathroom.

5) Tell the supervisor of any pollution and damage to the mattress.

6) Check whether there are any left-over items and handle them according to regulations.

8. Take away the used cloth products in the bathroom and bedroom.

9. Take away the used six small pieces, leave the used soap in the extended house and put a new one. When taking away the glass, check whether the guest has anything in it, such as medicine.

10, clean empty ashtrays and garbage.

1 1, garbage removal

12, follow the blood-borne bacteria and safety operation procedures.

1) Grab the top of the used cloth, otherwise it may be punctured by a needle.

2) Observe whether the towel cloth has blood and body fluids, and take it only with gloves.

I hope the above answers are helpful to you!