How to communicate and cooperate with housekeeping department in peak season

Tourist peak season is usually the peak period of hotel room occupancy, which can directly bring obvious economic income and benefits to the hotel. But at the same time, the high occupancy rate is also a real challenge and test for the hotel. The main problems will be: it is impossible to query the room status quickly and truly, and provide various accurate and fast query management; The handling efficiency of guest complaints and lost items is not high, and the probability of errors is high, which causes a chain reaction, leads to an increase in complaints and leaves a bad impression on guests; Without timely and comprehensive marketing reports and powerful auxiliary means and information reference, it is difficult for hotels to provide personalized services to their guests. Housekeeping has the closest contact with the front office. Housekeeping department needs to obtain guest check-in information from the front office at any time, be familiar with guest historical files, collect guest opinions, pay special attention to rooms reserved by VIP, and check the room status regularly; Help ease the check-in pressure of the front office, ensure the full load of the early and middle shift staff, pay attention to the inventory of each room in the computer system at any time and feed it back to the front office in time, so that the front office can make comprehensive adjustments to sales at any time. Housekeeping department should assist the Food and Beverage Department to do a good job in the inventory and replenishment of room delivery and room mini-bar, so as to relieve the great pressure of breakfast the next day, and coordinate with the Food and Beverage Department at an appropriate time to properly divert some meals. Once the room equipment and facilities fail, the room service personnel will call for emergency maintenance, and the engineering maintenance personnel will immediately rush to the scene to ensure the reliability of the room equipment and facilities. The housekeeping department will also provide the forecast of the customer's situation, so that the engineering department can arrange the room maintenance plan and ensure the service quality. During the tourist season, the crowd in the hotel is complex, so the housekeeping department must assist the security department to check the guest rooms and public areas, do a good job of fire prevention and theft prevention, and pay special attention to suspicious tenants. For important guests, the security department will provide special security to ensure the safety of the guests and give them the safety and comfort of their homes. Housekeeping department should assist the sales department to carry out promotional activities, place hotel advertising cards in rooms, publicize and sell rooms and other hotel entertainment facilities and services, and realize regional networking of sales channels through reservation management system. The high occupancy rate in tourist season brings great pressure to many departments, such as hotel reservation, check-in, luggage service, telephone service, breakfast service on business floor and vehicle transportation service, business center service and check-out service. Therefore, it is particularly important to rationally allocate manpower and strengthen supervision procedures, which is conducive to ensuring service quality. The human resources department should train employees in advance, arrange sufficient manpower and pay attention to the collocation of old and new. Hotel room management information download