Traditional Culture Encyclopedia - Hotel reservation - Nodding and greeting etiquette
Nodding and greeting etiquette
Nodding etiquette
It is mainly used between friends who have met many times or only once on the same occasion. Lu Yu guests can generally stop sideways to give way, nod and smile, which will make them feel good service attitude and respect.
Salute with eyes
Gaze at each other naturally and move as they walk. Not alone, but with the introduction, shaking hands, nodding, raising hands and other etiquette at the same time, staring at each other's eyes and nose indicates a good social atmosphere; Gaze at each other's forehead until a serious social atmosphere appears between their eyes; Eyes crossed under each other's eyes and chin, forming an intimate atmosphere.
Jugongli
Take a stand-at-attention posture, look at the recipient with a smile in your eyes, then lean forward with your upper body, and your eyes will naturally droop with your bow. There are three kinds of bows: 90 degrees, 45 degrees, 15 degrees. The bigger the angle, the lower the position, the younger the age, the longer the bow, the more times and the greater the amplitude. 15 degrees and 45 degrees are common courtesies in hotel service. When the waiter bows, put his hands in front of the trousers line; The waitress gently put her hands in front of her, smiled, and didn't move too fast. She naturally said something similar? Are you welcome? 、? Goodbye? Wait a minute.
Handshake ceremony
The standard way of shaking hands is: when shaking hands, the two people are about one step apart, their upper bodies lean forward slightly, their right hands are extended, their fingers are together, and their thumbs are open. Two people should hold their fingers perpendicular to the ground, use light force and swing slightly up and down for two or three seconds. When shaking hands, look at each other and say hello with a smile, but don't look at others. Generally, appropriate greetings should be added? It’s lovely to see you. ? Hello! ? Goodbye? Wait a minute. Generally speaking, the basic rules of shaking hands are: superiors first, elders first, ladies first; Subordinates, juniors, men and guests should greet each other first, and then reach out and shake hands after seeing each other's hands. You shouldn't reach out in front of your superiors.
If a person shakes hands with many people, the most polite order should be: first superior, then subordinate, first elder, then junior, first host, then guest, first lady, then man. If men and women meet for the first time, the woman can nod to each other without reaching out to the man; If you receive guests, both the male and female hosts should extend their hands to welcome them, and the male host can also extend his hands to welcome the guests first; If one party ignores the handshake sequence, reach out first, and the other party should shake hands immediately. In the catering industry, guests should reach out first, and service personnel should not reach out and shake hands with guests first. When many people shake hands at the same time, pay attention to shake hands after others shake hands, and don't cross hands. Don't wear gloves when shaking hands (ladies can). Men should hold hands tightly for a long time, but not too hard. Men and women should not hold hands too tightly for too long. After holding the right hand with both hands, the left hand is usually placed on the right hand extended by the other party. Besides, don't wipe your hands with a handkerchief after shaking hands.
Polite.
When friends meet, they put their hands together, bow their heads slightly and say hello to each other. The younger generation saluted their elders and crossed their hands on their foreheads. Elders should reciprocate to show that they accept each other's salute. Older or high-ranking people can cover their chests with both hands in return. The higher your hand is when you salute, the more you respect each other.
Salespeople's greetings, etiquette and specific rules of greetings.
In order, it should be:
Men greet women first.
The younger generation pays tribute to the elder first.
The person with the lowest status pays tribute to the person with the highest status first.
For salespeople, no matter what occasion, they should take the initiative to say hello to each other. When greeting each other, be sincere and have an affable expression. If you are expressionless or depressed, you will feel perfunctory.
Let's learn several ways to greet each other: raise your hand, take off your hat, smile, bend over and nod your head.
Greeting method
hands up!
Raise your hand to greet people far away. Generally, you don't have to make any noise, just straighten your right arm, palm your hand toward each other and gently handle it. Be careful not to shake it repeatedly when doing this action.
Raise one's hat to salute
It's impolite to talk to people in hats. Salespeople should first take off their hats when talking with people, even if they leave in a hurry, they should take off their hats until they leave each other? Reset? .
If you meet your friends while walking outdoors, just lift your hat with your hands. But it should be noted that:
In sales work, men can take off their hats to women, but women should not take off their hats. At this time, women can choose other greetings.
Smile and greet
Smiling is the warmest greeting. Can be used for the first meeting with strangers, or for old friends who meet repeatedly on the same occasion? Say hello? .
bow/lower/hang one's head
Bow, that is, the whole body or upper body leans forward slightly. This greeting shows respect for others and has a wide range of applications. It can be used for meetings, negotiations and activities.
nod a greeting
Nodding is the most common and simple way of greeting. For salespeople, you can nod your head when it is inconvenient to talk in a meeting or in some more formal occasions. You can also nod your head in informal situations. The way to nod your head is: move your head down slightly, not too much.
To do a good job of nodding, you need to pay attention to the following points:
Don't hold your head too high.
Don't hold your head high, use your nostrils? Look at people? .
Don't shake your head excessively.
When nodding, don't shake your head too much, and don't nod more than once.
with a smiling face
Smile when nodding, which is the key point of expressing politeness.
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