Case analysis of successful project management

Case study of successful project management

Introduction: Project management: a systematic approach to planning, progress and control. The following is a case study of successful project management that I compiled for you. Welcome to read!

chapter 1: case analysis of successful project management

J.W. marriott, Jr. is the chairman and CEO of Marriott International Hotel Group, and likes walking management, and takes pleasure in touring around its hotels.

He once visited the hotel and noticed that the customers didn't rate the waitress's service very well. He asked what the problem was, but the manager said he didn't know. However, marriott Jr. noticed the manager's uneasy body language, and then asked how much the waitress was paid. After getting the answer, he then asked why the treatment was lower than the market standard. The manager said: the salary increase should be decided by the head office, and he didn't want to bring it up.

The conversation lasted only 3 seconds, but marriott Jr. found three serious problems: First, the head office was in charge of too much. Second, the top management attaches more importance to profit than customer satisfaction. Third, the manager is afraid to ask for a raise, which shows that his superior is a bad listener. Of course, marriott solved all three problems.

This is a perfect case about how to make a decision, but in Mariott's view, this is a case about listening. He said:? All I did was change the manager's habit of saying nothing and tell him that someone would listen to his questions? This is something that his superiors obviously don't want to do. ?

marriott Jr. attaches great importance to listening and is good at listening. As a listening CEO, he has at least ten experiences worth learning from other managers.

first, listen to the grassroots employees. Marriott Jr. is used to listening to employees directly.

second, listen to each other's body language. From the body language, find the information that the other person wants to hide.

Third, make good use of your body language to show that you are interested in the topic you are talking about.

fourth, keep proper silence. Don't say that you have made a decision too early.

5. don't judge whether the information is accurate by whether the expression is charming or not. Little marriott discovered:? Just because a person is eloquent and expressive doesn't mean that all his ideas are correct. On the contrary, some people are introverted and shy, and their words may be worth listening to. ?

6. Don't listen selectively. At the end of 198s, the over-expansion of the hotel industry was very serious, but marriott Jr. was blind and confident, only focused on the positive news, and finally paid a painful price. Little Otto concluded:? Listening selectively is almost as bad as not listening at all. ?

7. Listen actively, that is, ask questions. ? The top executives of this skill team are particularly important (chairman and general manager). Because of their high position, these people are usually not so close to junior employees. ? Little Otto recommended asking such a question:? what do you reckon ?

eight, listen to customers. ? At Marriott, we rely on customers to tell us what we did right and what we did wrong. This is the only way to determine whether we provide the service they want. ? For example, hotels used to try to hide sockets for beauty. Through the investigation of business travelers, Marriott found that the sockets need to be adjusted: with the popularity of notebook computers, business travelers want the sockets in their rooms to be visible and within reach.

9. Turn listening into action. After hearing the problem, we should solve it, which is the original intention of listening.

know when to stop listening. At some point, we must stop debating and collecting facts, and make a decision based on the information we already have.

George W. marriott believes that knowing when to stop listening is a key moment to test the company's overall listening skills. Obviously, George W. marriott not only listens by himself, but also builds the whole company's listening ability.

marriott Jr., who is good at listening, led Marriott, who is good at listening, into the book "Building Last"? A forward-looking company? Ranks with IBM, General Electric, Citibank, Disney, Sony and other companies. Chapter 2: Case Analysis of Successful Project Management

Just as many people can't help but be curious about the consequences of a serious car accident, millions of Americans are watching the first season of NBC's Celebrity Apprentice program, trying to see a group of celebrities exaggerating themselves and trying to win the reality show owner Donald with their poor business wisdom. DonaldTrump's favor. Who can resist such a TV program? Prime-time broadcast, many celebrities participated, and 11 other aspiring stars showed themselves to win praise and a charitable donation of $25, donated by Trump.

When it comes to how to work more effectively, watching such a reality TV program is certainly of little value to businessmen. However, the truly strategic content may be hidden behind the superficial rhetoric. In addition to attracting viewers with celebrities, this TV program also provides insights on how to be an effective project manager. It's not as simple as it looks.

　? Let the team complete the correct task quickly, which is the essence of project management. ? Sid? SidKemp said. He is a consultant and author of the best-selling book The Ultimate Guide to Project Management. ? This is why programs like Celebrity Apprentice provide valuable value, even though it is so unrealistic. ?

　? This type of program shows the fact that the basis of doing business is people and relationships. This is an interesting study of human nature. ? Tim? TimJenkins said. He is the CEO of PointB, a project leadership consulting company.

So put aside doubts and consider the following best practices of project management, many of which are selected from the scenes of Celebrity Apprentice. Putting these suggestions into practice doesn't need the pedigree of celebrities, they are rooted in solid principles and apply to the real business world that the project manager may face. Although it won't get you on the stage of Celebrity Apprentice, it can help you become a star in the field of project management.

judge whether the project is effective or efficient. Anyway, it's either this or that, Tom, a business consultant? TomDanowski said. Projects aimed at improving efficiency are usually aimed at finding better ways to do things to achieve cost reduction. And those utility-oriented projects are to develop through innovation and do something different from what we have done before. ? Making differences can bring the project into focus.

judge whether the project is in line with the company's objectives. Danowski said:? It's important to put what others ask you to do into context. You have to connect the project with a broader goal and clearly connect it. ?

be a point guard. Successful leaders are willing to do things behind the scenes and direct attacks, while others do most of the scoring work. Jenkins said: In Celebrity Apprentice, people often assume that as long as they are responsible or instructed, they will show their leadership ability. But in fact, it is rarely advocated. ?

use eq early. Concept implementation expert Rowley? RoryCohen said that to get the team members to buy it, it is necessary to encourage everyone to submit their own ideal plan and talk about how the project will be carried out and how to achieve the goal.

dare to face the obstacles ahead. The facing team may disagree with or not fully understand the ultimate goal of the project. In any case, it is the responsibility of the project manager to make everyone work hard for the goal, Cape said. You can define it as an opportunity to show their skills.

think like a psychologist. Psychologist Joyce? According to JoyceBrother,? Invest in relationships with team members so that you will know what motivates them. ? This is the unshirkable responsibility of the project manager, Jenkins said. Guiding participants' self-awareness to the positive side is the biggest challenge for project managers, Cohen added. Don't try to suppress them. You need people with self-awareness, and they will work harder. ?

check your self-awareness. The best project managers are willing to let go of their self-awareness and help team members complete their tasks, Jenkins said. ? If people see you working on their behalf, they will be more willing to do something for you. ?

identify key outsiders. It is very important to know who has the decision-making power in financing or other important links of the project, Danowski said. It is also helpful to maintain friendly relations with their assistants and middle managers. In fact, it is they who may use the scheme or process developed by your team.

spread the news. Using communication tools, such as intranet blogs, mass e-mails, etc., it is advisable to let the beneficiaries frequently appear in the news about the progress of the project and keep them interested.

be a smart negotiator. Don't try your best to win every battle. ? To understand what the final game is, Jenkins said,? Recognizing that giving up a negotiation point may help to achieve the greater goal on the road below. ?

don't go by the side door. Don't compromise on moral ethics or business value. The mentality of winning at all costs will cause trouble.

rewards and celebrations. After success, reward team members openly. ? Children's self-awareness needs to be rewarded. ? Cohen said. Small but meaningful expressions are usually enough, such as approval in front of colleagues, an email from the company president, etc.

remember, you are operating in a real business environment, which has little in common with the reality show. It's not realistic to use reality show to cultivate business wisdom, so just learn the real value of Celebrity Apprentice: look at the mistakes people may make when managing projects and people. ;