How to deal with the guests falling down in the hotel?

The treatment methods for guests falling in the hotel are as follows:

1. If it is caused by unsafe hotel facilities, the hotel needs to bear corresponding responsibilities;

2. In principle, the hotel is not responsible if it is caused by the guest's carelessness;

3. If both parties are at fault, they shall bear the responsibility according to the fault proportion, and the specific division shall be determined through consultation. If negotiation fails, they can bring a lawsuit to the court. When the guest claims from the hotel, he must prove that the hotel is at fault;

4. If the hotel fails to provide the security obligations within the scope, if the guest falls down and is injured due to wet ground, it will be responsible for the personal safety of the guest. ;

5. If the hotel has fulfilled certain security obligations, such as danger notification, safety measures, active rescue and alarm after the accident, the hotel will not be liable for compensation.

Legal basis: Article 1 198 of the Civil Code of People's Republic of China (PRC).

Operators, managers or organizers of mass activities in hotels, shopping malls, banks, stations, airports, stadiums, entertainment places and other business places shall bear tort liability if they fail to fulfill their security obligations and cause damage to others.

If the behavior of a third party causes damage to others, the third party shall bear the tort liability; Operators, managers or organizers who fail to fulfill their security obligations shall bear corresponding supplementary responsibilities. Operators, managers or organizers may claim compensation from a third party after assuming supplementary responsibilities.