Where is the credibility of the hotel front desk?

The credibility of the hotel front desk is manifested in the following aspects:

1, service attitude: Hotel front desk attendants should keep smiling, be warm and polite, and pay attention to language civilization when communicating with guests, so that guests can feel the friendliness and integrity of the hotel.

2. Service efficiency: The front desk clerk of the hotel should handle the guest's requirements quickly, such as check-in, check-out, booking rooms and arranging transportation. Because it can reflect the professional level and customer-oriented attitude of the hotel.

3. Accuracy of information: the front desk clerk of the hotel should master the rich information of the hotel and its surroundings, such as scenic spots, transportation, catering, etc. And provide reliable information to guests, which can increase their trust in the hotel.

4. Hotel facilities display: The front desk clerk of the hotel should introduce the hotel facilities and services at an appropriate time, and actively answer the guests' questions, so that the guests can trust the publicity and commitment of the hotel. In a word, the professionalism, courtesy, honesty, patience and meticulousness of the hotel receptionist in their work are important evaluation indexes of the hotel's reputation.