The toilet also has a wish story.

If it weren't for that gritty job application, Xiong Suqiong would still be farming in the countryside of Chongqing.

After graduating from junior high school, Xiong Suqiong worked as a waitress in a small hotel in Chongqing. At the end of 1994, she saw in the newspaper that Dongguan Gem Hotel (three-star) came to Chongqing to recruit, so she signed up. At that time, the hotel planned to recruit 12 waitresses in Chongqing, but more than 1 people applied.

On the first day of the primary election, Xiong Suqiong failed because of her low education and insufficient height, because most of the candidates were college girls. At that time, she was disappointed, but she immediately thought: It would be good to be a cleaner. So, she came up with a "bad idea"-she bought an old toilet full of dust from a junk shop, then carried it to the recruitment site and boldly said to the examiner, "Manager, I am a rural girl, although I have no education, but I have plenty of strength ..." As she said, she squatted down and carefully cleaned the toilet with a rag. I saw that she polished the toilet like an antique, from the outside to the inside, and from the inside to the outside. In a short time, the examiner was shocked to see that this short girl could calmly carry a large toilet weighing several tens of pounds. Now, after watching her "professional performance", she was even more stunned and immediately hired her as a cleaner.

In this way, Xiong Suqiong came to Dongguan. Half a year later, when the general manager of the hotel inspected the work, he found that except for all rooms on the sixth floor, which Xiong Suqiong was in charge of, almost every floor had guests complaining about the dirty toilet. When the general manager heard about it, he immediately promoted Xiong Suqiong as the monitor of the bathroom cleaning class. Although he was ridiculed as the "monitor of the toilet class", Xiong Suqiong never cared, but concentrated on doing a good job in management and learning about toilets, such as how to save water.

in January 1996, a deputy manager of the housekeeping department resigned and left, and many supervisors and monitor were staring at this position. The housekeeping manager thinks Xiong Suqiong is a good cook and encourages her to volunteer. Xiong Suqiong certainly wants to try, but she knows that master's and undergraduate talents abound in hotels. She thinks it's too early for her to compete for the assistant manager. It's better to make up the lesson of "low diploma and poor temperament" first.

So, while working hard, she taught herself the knowledge of hotel management. Two years later, she got the diploma of Beijing Normal University majoring in hotel management and management, and was promoted to the supervisor of health class. In order to teach her cleaning experience to employees, she specially sorted out 174 work logs that she wrote down every day when she entered the hotel, and recorded that she had washed the toilet 7987 times in three years. After reading it, the general manager was very moved and praised her at the hotel work meeting, saying, "Xiong Suqiong's conditions are worse than everyone present, but her work attitude is the best!" Look at her work logs. She brushed the toilet 7987 times, which is 7987 times for an ambitious person! I don't think this is a running account, I prefer to regard it as the' toilet knowledge' of the hotel management industry! "

Xiong Suqiong is more confident after being appreciated by the hotel executives. She not only went to the beauty shop to ask the master to help her design her hairstyle, but also often went to the fitness center to exercise and shape herself. After several years, she is much more beautiful and fashionable, and friends say that she is more and more like a professional woman.

But Xiong Suqiong never lost the "toilet spirit". In June, 2xx, the hotel held a housekeeping manager election, and ten candidates were all management elites with bachelor's degree or above. During the speech, Xiong Suqiong said passionately: "Compared with you, I am more like a toilet in a hotel, which is often dismissed by people, but the toilet also has a wish, that is, it hopes to bring all customers rest assured, hygienic and healthy services ..." After the speech, she was applauded constantly, and finally she was successfully elected as the housekeeping manager.

two years later, Xiong suqiong was promoted to the position of service manager to manage the service of the whole hotel, and attended the education and training center of Tsinghua University ziguang group, and obtained the certificate of "Senior Professional Manager". At the beginning of 2xx, she began to study for the EMBA degree of Lingnan College of Sun Yat-sen University. In November, 2xx, she was hired by headhunting company to be the deputy general manager of Huatongcheng Hotel, the most luxurious five-star hotel in Dongguan.

In July, 2xx, Xiong Suqiong went to Hong Kong to participate in an international exchange activity. Facing dozens of senior hotel management experts and professors from all over the world, she talked about her "toilet experience": "Hotel managers should always put themselves in a lower position, meet customers' needs with the highest quality service, and solve them with the same patience as cleaning toilets ..." Her ".

Today, Xiong Suqiong is a famous professional manager in Dongguan, but she is still struggling-studying for a master's degree in Lausanne Hotel Management College, Switzerland, and trying to get the golden key to the world!