How to praise guests in hotel service

Being able to praise the guests in the service means that the service staff can praise the guests through language according to different guests and different situations, thus making the guests feel very comfortable. As we all know, everyone likes to hear compliments. In fact, the key to this skill lies in whether the service personnel appreciate the consciousness of the guests. Whether facing new and old guests, whether we can praise them and find opportunities through observation, we should also ask ourselves, can I appreciate them every day? There is a story about two families who hunt for a living. A husband came back with two rabbits. His daughter-in-law was very unhappy and said, you have been out all day. Bring me two rabbits. Then why are you running outside? Another husband also brought two rabbits back, but his daughter-in-law said, Oh, you look great. Bring me two rabbits as soon as you go out. I really like you. What will the husband of the first family think: bring two rabbits, as long as there is food, and there may be no food tomorrow. The second husband will think like this: two rabbits are nothing, I will bring you five rabbits tomorrow. Needless to say, the first family will definitely not bring the rabbit back, and his daughter-in-law will definitely keep scolding him: You are a dead fool, you have been out for a long time, but you can't bring the rabbit back, so don't come back tomorrow. The second family will continue to encourage, praise and praise her husband: Oh dear, I am so happy to marry you. Look, you brought me five rabbits. Does this short story also inspire our daily service? Think about whether we can often praise our guests, make them feel elated, make them feel that we have been paying attention to him, make them feel encouraged, feel that walking into our hotel is a good atmosphere and feel very happy. Ask yourself, will we consciously praise our guests? When it comes to praising guests, we should also pay attention to two key points: first, hypocrisy is the most taboo. We also know how to compliment our guests, but when the child is very dark, we also say, Oh, you are so white. It is obvious that the guest has a long face, and we have to say to others: Oh, look at your skin! Isn't that a curse? There is such a joke that a director takes his grandson for a walk in the park and one of his subordinates is also in the park. When he saw the director walking around the park with his grandson, he walked over respectfully and even bowed to his grandson and said, Oh, you are so young, and you have become the grandson of our director. You are so great! Is this a compliment? It's just flattery on the horse's legs, hypocrisy and nausea. Second, the praise must be concrete and true. For example, a waiter said, Teacher Yi, your tie is really beautiful. It seems that you are more elegant. I was very comfortable, because the compliments of the service staff were more specific and praised my tie for looking good. The waiter added: Teacher Yi, I think you are really energetic, and it's really nice to communicate with you. I am also very comfortable to hear this, which is a concrete expression of praise language. Therefore, we say that compliments must be credible and specific, otherwise it is a joke. If there is a service joke, a service worker sees a lady coming and says to the lady, Miss, you have a great figure. The lady said, really? My husband says I have no waist. Do you know what the waiter said? He said, how come, such a thick waist is not a waist! Is this a compliment to the guests? I know this very well, but is it true and credible? I accidentally let it slip.