What is the hotel star rating standard?

Hotel star rating criteria are as follows:

1, one-star hotel

The equipment is simple, with two basic functions of eating and living, which can meet the simplest travel needs of guests and provide basic services. It belongs to an economical hotel and meets the needs of tourists with poor economic ability.

2. Two-star hotels

General equipment, in addition to basic equipment such as guest rooms and restaurants, there are comprehensive service facilities such as salesroom, post and telecommunications, hairdressing, etc. The service quality is good, which belongs to the general tourism level and meets the needs of tourists.

3. Three-star hotel

Well-equipped, not only providing accommodation, but also meeting rooms, recreation halls, bars, cafes, beauty salons and other comprehensive service facilities. Each room covers an area of about 20 square meters, with complete furniture, refrigerator and color TV.

4. Four-star hotel

Luxury equipment, comprehensive service facilities, many services, excellent quality, attention to indoor environment art, and provide quality services. Guests can get advanced material enjoyment and good spiritual enjoyment.

5. five-star hotel

This is the highest level tourist hotel. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. Various restaurants, large banquet halls, conference halls and comprehensive services are relatively complete. There are social, conference, entertainment, shopping, leisure, health care and other activity centers.

Hotel stars pay more attention to comfort.

Guests staying in five-star hotels pay more attention to the comfort of their rooms. Compared with the old rating standard, the new standard emphasizes the feelings of guests after entering the room.

In the new standard, guest room rating accounts for the largest proportion, accounting for 3 1.8%. The evaluation of room comfort includes the temperature and humidity of the room, the quality of pillows and mattresses, etc. "Take pillows as an example. Because everyone has different requirements on the hardness, size and thickness of pillows, five-star hotels must have at least three kinds of pillows for guests to choose from."

Compared with the old and new standards, the reporter found that in the old standard, the total score of customer comfort in the hotel was only 26 points, while the new standard increased to 49 points. Among them, the guest room comfort score was improved from 10 to 35.

The new standard also quantifies hotel services. For example, in the old standard, the words "good attitude, high efficiency and safety" were used to welcome guests and haul luggage. In the new standard, this service is divided into four actions: delivering the luggage to the room in time, handling the luggage with care, and scoring each action.

In addition, the scores of sports facilities such as swimming pools and golf courses have also been greatly reduced. For example, the score of swimming pool dropped from 17 to 10.

"In the past, the hotel star rating was evaluated as long as the total score was reached." Cai Wanxin, the relevant person in charge of the training center of the Municipal Tourism Administration, said that according to the new standard, as long as one point does not meet the evaluation requirements, it will be out. The old version stipulated that five-star hotels should be reviewed every five years, and the new version shortened the time to three years. For star-rated hotels that fail to meet the standards, they will be rectified within a time limit or directly "star-picked" according to the new regulations.