What are the main departments of a five-star hotel and what do they do?

Department classification: Office members, generally composed of clerks, logistics, file administrators, fleets, etc.

Main responsibilities: Clerks are responsible for drafting documents required by the president or superiors, and arranging for general manager to convene related meetings and events.

The file administrator is responsible for the sending, receiving, circulating, filing, archiving, and storage of various documents and related information inside and outside the hotel. He is also responsible for the management of hotel files and the management of seals and letters of introduction.

The fleet is responsible for picking up and dropping off visitors and important tasks scheduled by the hotel, and is responsible for the safety and management of the vehicles.

The logistics staff are responsible for hotel customers’ sundry requirements and hotel hygiene.

The members of the finance department generally consist of the checkout group, credit review group, cost control group, accounting group, computer group, etc.

Responsible for providing checkout and cashier services to guests

Reviewing the hotel's business conditions for the day and preparing a daily business report for reference by the general manager's office

Responsible for hotel operating costs and cost control and management

Responsible for the acceptance and payment of various hotel purchased materials

Responsible for hotel financial accounting and preparation of financial statements

Responsible for hotel computer system software , hardware maintenance and management, and training of operators

Develop and improve the hotel's financial operation and management system

The Human Resources Department is responsible for the management of the hotel's daily operating funds, and is managed by Personnel Management , labor wages and benefits, employee training, quality inspectors, etc.

According to national and local labor and personnel policies and regulations, formulate rules and regulations for hotel personnel management, labor wages and benefits, and employee training

Organize the structure and positions according to the actual situation of the hotel, and determine the responsibilities and job requirements of each position

Responsible for the recruitment of new employees, organizing employee training, and conducting assessments

Conducting on employees Assessment and rewards and punishments, enhance cohesion, mobilize enthusiasm, tap and develop employees' potential work abilities

Establish a quality inspection training network, formulate and implement the "Service Quality Review Rules", and supervise the standardization and proceduralization of service operations

Sales Department

Analyze and study the hotel's marketing environment, select appropriate target markets according to the market and the hotel's own conditions

Formulate reasonable price policies, research, forecast and expand Customer source market

Focus on selling hotel rooms, banquets and conference products, and maintain and develop good business relationships with major customers

Establish a good market image of the hotel and continuously expand the hotel’s popularity , and gradually increase market share. The Public Relations Department consists of planning, art design, and information sorting

Hotel CI design and execution, and uses various media and public relations means to systematically promote the corporate image

Plan various business-themed activities, special promotions and other public relations activities, and coordinate with other departments to implement them

Collect, organize and analyze data inside and outside the hotel to serve the decision-making of the general manager's office

Participate in the construction of hotel corporate culture and create a positive corporate atmosphere

Maintain good communication with all walks of life, and do a good job in receiving important guests of the hotel. The front office department consists of the front desk, concierge , front desk switchboard, business reservation, and assistant lobby manager

Responsible for receiving all guests arriving at the hotel

Contact and coordinate the hotel's customer service work, and promptly report room reservations, actual guest arrivals, and room reports and guests’ special requirements and other customer service information to other relevant departments

Provide various front office services such as reservations, inquiries, room reservations, concierge, luggage storage and transportation, business center, airport transfers, etc.

Responsible for receiving and handling guest complaints

The housekeeping department is composed of housekeeping, laundry, PA hygiene and guest room center groups to provide guests with high-standard rooms

Service

Responsible for the cleaning of guest rooms and public areas

Responsible for washing all fabrics in guest rooms and restaurants, guest clothes, and uniforms of all hotel employees

Responsible for the development of guest room equipment and supplies management:

Hotel regulations catering department, public relations department, sales department, guest room department, front office department, engineering department, finance department, human resources department

In the industry The general setup is seven departments and one room (one office)

Catering Department: Responsible for all processes of restaurant catering, including purchasing, cooking, serving, accounting, tableware cleaning, etc. The catering department is a department with relatively high labor intensity. The salary is in the middle, but the salary of senior chefs will be considered separately

Sales Department: Responsible for promoting guest rooms, conferences, contacting various housing, holding banquets, etc. If commissions are included, wage flexibility is relatively large. In addition to basic salary, the general salary structure also includes commission + bonus, etc.

Public Relations Department: Responsible for external image planning, external advertising, etc. The work in the public relations department is relatively cool and flexible, but the salary is relatively stable and the salary is in the middle.

The housekeeping department is responsible for the tidying up and arrangement of guest rooms, as well as the configuration of related items and equipment. The work is tiring and the salary is average

Front Office: Mainly responsible for lobby affairs, such as customer settlement, consultation, luggage delivery, etc. The work is a relatively tiring department like the housekeeping department and the catering department, but some positions have relatively high salaries, such as the front desk (main desk) cashier

Engineering Department: Responsible for the repair and maintenance of the hotel, etc. The work is not too tiring, but the technical requirements are high, and the salary is above average

Finance Department: Responsible for the financial settlement of the entire hotel, including the payment of wages to employees. The salary of the Finance Department is in the middle, but the work is relatively leisurely and relatively rigid

The Human Resources Department: Responsible for staffing various departments, responsible for employee recruitment, training, rewards and punishments, etc., the salary is stable