Hotel English Spoken: Tactful Answers

I see, sir. I understand, sir.

Certainly, sir. Okay, sir.

2． Please wait a moment.

Just a moment, please. Please wait.

Thank you for waiting. You have been waiting for a long time, sir.

I am very sorry to have kept you waiting. I am very sorry to have kept you waiting.

Could you wait a little longer, please? Could you please wait a moment?

3. When you want to trouble a guest or refuse a guest's request

When rejecting a guest, don't just say "No." but be more tactful.

I am afraid I can't do that. Sorry, I'm afraid I can't do that.

Excuse me, sir. Please let me pass. Sorry, sir, please let me pass.

4． Apologize

If it is your fault, say "I am sorry." If it is the company's fault, say "We are sorry.".

I am very sorry for the delay. Sorry for the delay.

I am very sorry for the inconvenience. I am very sorry for the inconvenience.

I would like to apologize for the mistake. I deeply apologize for this mistake.

5． When the guest says "Thank you." to himself, he replies

You are welcome. You're welcome.

Thank you, sir. Thank you, sir.

Thank you very much. Thank you very much.

6. When handing something to a guest, you can say

　Here you are. What you want is here.

Here is your room key.

Here it is. This is your thing.

7. When guests are ready to leave, you can say:

Have a nice day. I wish you a nice day.

Please enjoy your stay. I wish you a pleasant stay.

We hope to see you again soon. Hope to see you again soon.

Thank you for staying with us. Thank you for coming.

8． When the guest’s English is difficult to understand

When faced with the guest’s questions, don’t just giggle blindly or keep saying Yes, Yes. If you don’t understand, ask the guest questions, or ask the guest first Say "Just a moment, please." and ask for help.

Pardon? Sorry?

Pardon me? Sorry?

I beg your pardon? Sorry, please say it again, please?

Could you repeat that, please? Could you repeat that, please?

If you are not sure about part of what the other party said, you can repeat the part you don’t understand, such as:

Excuse me, sir. Do you mean you lost your room key ? Sorry, sir, you mean you lost your room key?