Wuhan Ramada Optical Valley Hotel Management

Since the early days of the hotel's opening, it has uniquely put forward "building a new hotel management model integrating international brands and local wisdom" as its mission statement. This innovative business philosophy has since become a magic weapon to guide hotel management, and has been confirmed by the market in actual combat.

The hotel management takes a very strict attitude towards the daily operation and management of every day and never slackens off. A 2QA Service Quality Committee has been specially set up to regularly discuss the feedback of each guest through the guest feedback system, continuously improve hotel products and services, and strengthen the training of employees in implementing standards. At the same time, the hotel strives for perfection, requiring all departments to regularly check against the group standards to find out the hardware deficiencies or differences of the departments and make improvements according to the group standards. In July 2009, the hotel started the quality assurance self-inspection program, and checked and scored the service quality of the front desk area, the back desk area, the guest room and the products every month. On March 20 10, the hotel formally established a quality assurance self-inspection team with the deputy general manager as the main person in charge, which is responsible for quality management. On August 20 10, the hotel successfully passed the third-party quality inspection of the group with a good score of 95. Due to paying attention to service details and being considerate to guests, the hotel has also won the affirmation and praise of guests.