What if I accidentally dirty the hotel sheets?

If the sheets can be washed after being soiled during the hotel stay, washing is the normal obligation of the hotel, and the guests do not need compensation.

If the sheets can't be used again because they can't be washed out, we must compensate for the loss of the actual value of the sheets. Hotels also have the right to claim compensation, but they should claim compensation within a reasonable range. If you have objections, you can call the police or complain to the consumer association.

The hotel should clearly state in the check-in notice that once the sheets, quilts and other items are dirty, the passengers should bear the relevant washing expenses. Passengers should also carefully check the check-in instructions when checking into the hotel, so as to be aware of it, so as to prevent disputes arising from disagreement between the two sides in case of accidents.

Relevant regulations:

According to the Consumer Protection Law:

Article 20 Business operators shall provide consumers with information such as the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda.

Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide.

Business operators shall clearly mark the prices of commodities or services provided.

Extended data:

Related cases:

Customer: claim for soiled bedding 100 yuan.

On March 3, 20 18, citizen Meng Xiaoyun (pseudonym) soiled his bed sheets during his stay in a hotel on Hainan Road, and was demanded compensation by the store 100 yuan.

Meng Xiaoyun told? Reporter? When she was putting on makeup, she poured the cosmetics in her bag on the bed, and the eye shadow and liquid foundation were inadvertently applied to the sheets. "The area is not large, just because the sheets are white and look obvious." She said that the hotel staff found the stains difficult to clean and asked her to pay a cleaning fee of 100 yuan.

"At that time, I proposed to clean myself first. If it really can't be washed away, we will discuss how to compensate, and the hotel staff does not agree. " Meng Xiaoyun said that it was not unfair for her to dirty the sheets. She just thought that the store decided that it was "difficult to clean" without cleaning, and there was no notice and price list of compensation for damaged items in the hotel. It is unfair to ask for 100 yuan unilaterally, so she refused the store's claim for compensation.

Hotel: Stains are difficult to wash, and the loss is not small.

The reporter contacted Mr. Chen, the manager of this hotel. "She poured cosmetics directly on the bed, causing obvious stains. The side of the bedding near the headgear was also stained with cosmetics, and there were cosmetics on the bath towel. We found this problem on the first day of her stay, and reminded her to keep the hotel items. " Mr. Chen said, but with clean sheets and bedding, it was the same the next day and the third day.

When checking out, the store asked for compensation, but it didn't really get compensation. "We sent these sheets and bath towels contaminated by cosmetics to the washing factory, but they couldn't be washed clean and were finally scrapped. A set of costs is also 300 yuan. " Mr. Chen said that in the end, only the hotel can bear the loss.

He told me? Reporter? Some stains are not as easy to clean as customers think. "Some stains are difficult to wash, and' 84' may have bleaching effect, but' 84' itself is difficult to clean thoroughly, and the use of' 84' in bedding with close-fitting quilt cover may cause human allergies, so we don't need' 84' bleaching. Like vomit, blood stains, etc. It needs to be sent to a professional washing factory to be cleaned with a special detergent. Even if it is cleaned, it will greatly damage the service life of bedding. "

Mr. Chen said that the hotel has a "notice for guests" including the price list of compensation for damaged goods, but since not every room has a "notice for guests" at present, it will consider improvement next.

Lawyer: Refuse to "overcharge" when paying damages.

In the process of consumption, how to deal with damaged items such as "unable to wash" caused by soiling hotel bedding?

Huang Xudong, a lawyer of Jiangsu Century Tianhe Law Firm, believes that hotels should provide clean and hygienic accommodation conditions for customers, and the cost of replacing sheets is generally included in the room rate, and no extra fees should be charged for the losses caused by customers' normal use. According to the Tort Liability Law, if the property of others is infringed, the property loss shall be calculated according to the market price at the time of the loss or by other means. If the customer does cause damage to hotel bedding and other items in the process of use, he shall bear the corresponding liability for compensation.

"Many hotels will be told that' damaged items need to be compensated according to the price'. If the hotel and consumers have no objection, they can negotiate compensation on their own. " Huang Xudong said, according to the actual situation, compensation can also be made by means recognized by both parties, such as buying back the same goods, paying cash after depreciation or repairing the damage. However, if the store is "asking for exorbitant prices" and the compensation demanded obviously exceeds its due value, the consumer can refuse, entrust a professional appraisal or ask the relevant departments for mediation.

The Municipal Consumer Protection Committee reminds that the hotel should clearly inform customers in advance that the damage to the goods needs to bear corresponding responsibilities; When staying in the hotel, customers should also take good care of hotel items and take the initiative to understand the "check-in precautions". In case of consumer disputes, you can call 123 15 to reflect.

Changshu News Network-Should I pay for the dirty sheets in the hotel?