Advantages and disadvantages of hilton hotel customer classification

The advantages and disadvantages of Hilton Hotel's customer classification are:

1. Diversified choices: Different levels of Hilton Hotel provide diversified choices to meet the needs and budget requirements of different customers.

2. High-quality services and facilities: Hilton is committed to providing guests with high-quality services, including comfortable rooms, various dining options, conference facilities, fitness centers, etc.

3. International layout: Hilton brand is widely distributed around the world, and Hilton hotels can be found in many countries and cities.

4. High price: The high-end hotels of Hilton Hotel usually have higher prices, which will exceed the affordability of some customers with limited budgets.

5. Standardized experience: Although Hilton Hotel provides high-quality services and facilities, some guests may think that the experience of Hilton Hotel is sometimes too standardized and lacks individuality and local characteristics. Customer classification refers to classifying and classifying customers according to certain standards, so as to better understand the characteristics, needs and values of customers and provide personalized services and strategies.