The difference between administration and front desk

The administration has its own office, which is responsible for social security, running government departments, holiday arrangements, etc. The front desk is usually mainly responsible for customer visits and registration, telephone transfer and other matters, greeting guests, judging guest intentions and reception, handling relevant procedures, answering incoming calls, and returning visits to frequently asked questions. ?

Responsibilities of the front desk receptionist:

1. Obey the work arrangements of the reception manager and director.

⒉Exceptional and special matters must be reported to superiors.

⒊Accept any work assigned by your boss at any time.

⒋Collect and archive guest information, and verify relevant information.

⒌Receive guests, handle the difficulties and requests that guests encounter in the hotel in a timely manner, and provide corresponding services and necessary assistance.

⒍ Provide inquiry services, but remember not to disclose guest information to others casually.

⒎Print various business reports.

⒏ Pay attention to various promotional activities in the hotel.

⒐Promote guest rooms and hotel facilities and services.

⒑Participate in regular receptionist meetings, resolve problems in a timely manner, and develop a sense of ownership and responsibility.

Scope of administrative responsibilities:

1. Responsible for implementing the instructions of the company’s leaders. Do a good job in liaison and communication, report situations and feedback information to leaders in a timely manner; do a good job in mutual cooperation and comprehensive coordination among various departments; supervise and inspect various work and plans.

2. Based on leadership intentions and company development strategies, be responsible for drafting annual work plans, annual work summaries and other important documents, and lead or assist in the company's planning research.

3. Responsible for the daily administrative affairs management of the whole company, assist the general manager in handling daily work, and be responsible for the arrangement of the general manager’s daily activities and outings.

4. Organize and arrange company office meetings, or work with relevant departments to prepare for other company meetings and related important activities, keep meeting minutes and organize meeting minutes, and issue documents according to meeting decisions as needed.

5. Responsible for the sending, receiving, registering, circulating and giving instructions of the company's correspondence, the preparation, review, printing, delivery, reminder and inspection of official documents, as well as the filing and filing management of documents and archives.

6. Do a good job in collecting and compiling original data of the company's major events over the years, and regularly or irregularly edit company newsletters, presentations or internal publications.

7. Responsible for the company’s confidentiality and legal affairs, and properly keep and correctly use the company seal and letters of introduction.

Responsible for reception at the front desk, greeting guests and other hospitality work.

8. Responsible for the management of the company’s office facilities. Including the purchase, distribution, use registration, storage, maintenance and management of company office supplies, and responsible for the management and use of fax machines, photocopiers, long-distance telephones, mobile phones, computers, and laptops.

9. Assist the information department in the overall development of information systems, improve administrative office efficiency, and focus on monitoring the confidentiality of information after computer networking.

10. Responsible for the company’s general affairs and provide logistical support. Including employee meals, sanitation and cleaning, telephone switchboard services, security guards, and dormitory management.

11. Responsible for the dispatch, management, repair and maintenance of company vehicles, ensuring that company leaders and employees use vehicles for normal work. Regularly provide traffic safety education to drivers to reduce accidents and violations and reduce fuel consumption.

12. In order to enrich the cultural life of employees, organize and arrange various cultural and sports activities and tourism activities.

13. Manage both the company’s workers’ congress and the labor union.

14. Complete other tasks assigned by the general manager.

Front Desk - Baidu Encyclopedia

Administration Department - Baidu Encyclopedia