Case study of hotel front desk The guest wanted to check into the hotel at 1 a.m., but the front desk stayed overnight and told the guest that there was no room in the hotel.

First of all, the front desk clerk did not negotiate with the reservation office. The front desk staff should not sell the remaining rooms and tell the reservation office. However, if this happens, the front desk staff should be flexible and tell the guests that the computer system is out of order. The front desk computer has shown that the room is full, so there is no room for sale. When the engineering department came to repair it in the morning, it was discovered that the front desk staff should be smooth and smart.