Response to the 4.3 hijacking of Beijing He Yi Hotel.

On April 6 10: 54, in response to the first statement of Home Inns, netizen @ 20 16 responded to the statement of Home Inns Group, saying, "The announcement is untrue; Apologize publicly and give an explanation and account. " .

The full text of Weibo is as follows: "Well, I see it. I just got off the phone. I hope that the follow-up with Home Inns will have such a result: 1, and correct the falsehood in the announcement; 2. Apologize publicly, give an explanation and account, and deal with it afterwards; 3. The internal inventory of the hotel; 4. There are serious loopholes in hotel management. What are the countermeasures if the related cases happen again? I will tell you at any time if I have a reply! " On the morning of April 6th 1 Response: Home Inn Group paid attention to the article "He Yi Hotel Girl Attacked" which happened in Beijing on April 3rd. The Group attached great importance to it, immediately followed up the investigation progress, and tried to get in touch with the parties as soon as possible. I feel very sorry for what happened to Wan Wan (the attacked woman Weibo). This happened in the hotel, and the hotel has the corresponding responsibility to find out the truth. At the same time, it is actively cooperating with the local public security organs to investigate. Home Inn Group will never tolerate illegal activities. I hope to get in touch with Bender, fight side by side with Bender and get her cooperation. In addition, in the statement, Home Inn Group said that it would continue to update the survey results, hoping that things could be properly resolved.

At 8: 39 on April 6th, Home Inns responded with a second update: "After learning what happened to Wan Wan, Home Inns Group paid close attention to it and immediately set up a handling team to investigate overnight. After eight hours of investigation, we failed to contact Wan Wan many times. We understand Wan Wan's current mood and situation very well, and hope that Wan Wan can contact us and give it to us as soon as possible.

On the afternoon of April 6, Home Inns held a press conference to introduce the latest development of the attack on the girl Jardine Matheson Hotel. The company issued a statement saying that it is the responsibility of Home Inn Group to ensure the safety and comfort of every guest. Once again, I apologize to the parties and the public for this matter!

Sun Jian, CEO of Home Inn Group: "This incident reflects the concern of our individual hotels for customers, especially the handling efficiency and attention of customers after accidents are far from enough, which deserves our reflection and improvement." Sun Jian revealed that He Yi Hotel is "not a franchise store" and the details of the incident are "still under investigation". First, most people think that the experience of girls is very sympathetic, and there are major problems in family management;

Second, a small number of people think that when Home Inns were privatized, such a storm occurred that day. It is not excluded that competitors in the same industry may "add fuel to the fire" in this incident, but Home Inns certainly has problems. From the legal point of view, Chen Su, an industry lawyer, expressed four views.

First, an accommodation service contract has been formed between the parties and the hotel. The hotel should correctly fulfill its contractual obligations and provide safe, good and livable accommodation environment for its guests, which leads to the attack of the parties in the hotel, and the hotel security personnel did not stop it after seeing it, which is a breach of contract within the scope of the contract law.

Secondly, the Law on the Protection of Consumers' Rights and Interests stipulates stricter security obligations for service providers. From this perspective, hotels have also violated the Consumer Protection Law. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.

Furthermore, because the party was infringed, the attacker himself constituted infringement, and Party B of the hotel failed to fulfill its security obligations and failed to stop the attack after the hotel staff found out the time, giving the criminals the opportunity to carry out infringement activities. On the level of tort liability law, hotels also have the tort of omission, and there are reasons for attacking the parties, so they should bear part of the tort liability.

Generally speaking, in terms of civil liability, hotels constitute a concurrence of breach of contract and infringement, and the parties can choose to claim rights and sue. In terms of administrative responsibility, there are problems in the hotel's security system, and criminals can take advantage of the attack and ignore it. The administrative department for industry and commerce, the quality supervision department and other relevant departments may also impose corresponding administrative penalties on the hotel. Zhao Huanyan, chief knowledge expert of Huamei: No one should be willing to speculate at the expense of his own brand. I think the possibility of hype is very low. However, no matter what the truth is, as a hotel operator, Home Inn must do a good job in service and management, and its operation process is standardized for any situation, which is also worthy of warning from all hotels. He Yi incident reflects that the hotel has no operating procedures. Safety and health is the most important thing in the hotel, and the operating rules should be clear about the countermeasures.