Summary of flight attendant work

Introduction: Flight attendant is a hard job and a stressful job. So how should a flight attendant write a work summary after working for a period of time? Next, I bring you the collected articles, welcome to read!

Flight Attendant Work Summary In a blink of an eye, the East Extension of Line 2 has been opened for 1.5 years, and in the big family of Unit 2, everyone's relationship is getting more and more harmonious. The team has always regarded safe operation as the core of the whole work, starting from bit by bit and striving to complete the company's tasks.

1. Team atmosphere

As the saying goes, everything goes well at home. The same applies to the team, and the ethos of the team determines the development direction of this team. A harmonious and energetic team can give full play to the enthusiasm of each member. Three months ago, a colleague in our group had an operation because of goiter, and it was more difficult to arrange personnel when the team members were nervous. Many colleagues have changed their good watches into pits because there are few people, and they have to be flexible. However, everyone did not complain too much, but completed their work more seriously. After work, they also contacted * * with their mobile phones to show their concern. The two team leaders went to * *' s house to express their condolences on a hot day, which made * * very moved.

2. Team management

Each team is an important part of the company's safety management. Only when the safety work of each team is done well can the safety work of subway operation reach a new level. Looking back on the dribs and drabs since the opening, many things have indeed happened. Since the 5. 10 incident, the company's safety management system has become more and more strict. First, the standardized operation specification was strengthened, and then the joint control operation of vehicle dispatching was added. The fundamental purpose of these two measures is to ensure safety in production. At first, everyone was a little uncomfortable, and there were some bad habits in the team. After all, it is a little difficult to change habits at once, but in order to better ensure the quality and safety of driving, everyone only changed most of the bad habits within 1 week. In order to make our fingers look more beautiful, the team unified the standard movements. Although I am more tired than before, everyone is very serious and at ease, because everyone knows this.

Summary of Flight Attendant Work: Time flies like water, and the year of 20 1* is drawing to a close. I have worked in the company for almost a year. This year is an important journey in my life, and it is also a precious experience in my life, leaving me with beautiful and beautiful memories. During this time, my leaders and colleagues gave me enough tolerance, support and help, and I also fully felt the broad mind of the leaders and the openness and sincerity of the shippers. Some people may think that the work of the crew is nothing more than cutting tickets and cleaning, which is a kind of physical labor. In fact, one year's work experience made me realize that it is not easy to do this job well, but to feel and experience it with my heart, and the work of the crew is a spiritual art. During this year, I have been caring and caring for my leaders and colleagues.

Under the guidance of our unremitting efforts, we have made some progress in all aspects, but there are still many shortcomings. Now I report my work as follows:

1. Through study and daily work accumulation, I have a deeper understanding and understanding of crew work.

I remember the first time I got on the bus to serve passengers. Everything was new and challenging for me. Ignorance of school education is the premise and foundation of all progress. During this time, I carefully studied the relevant information about crew work and the relevant regulations of the company, plus the accumulation of daily work and the careful teaching of the master. Now I have a deeper understanding and understanding of the work of the crew, and I gradually realize the importance of the work of the crew. In our crew work, she is not only checking tickets and cleaning, but more importantly, she provides comfortable and safe services for passengers during the journey, so that passengers can experience the excellent corporate culture spirit of Hu Axiang Company and have a satisfactory and comfortable journey.

Second, study the work function seriously, and the work ability has been improved to a certain extent.

According to the job responsibilities and requirements, I think the main tasks of flight attendants are:

1, responsible for passenger service.

2. Meet the reasonable requirements of passengers during the journey.

3. Assist the driver to be responsible for the safety of passengers in the car.

Through the completion of the above work, I realized that as a flight attendant, I should not only have good language skills and good communication skills, but also have the spirit of cooperation among comrades. "I am for everyone, and everyone is for me, helping each other, supporting each other and serving each other." Understanding service from this perspective will make more people understand: "While I am serving others, others are also serving me. While I am trying to make others happy, others will try to satisfy me." This will be a wonderful virtuous circle. I believe that with the continuous accumulation of work experience, I will constantly sum up myself in my future work and urge myself to become an excellent flight attendant as soon as possible.

20 1* This year is another year full of passion. In the future work of the crew, I will strive to improve my own quality and overcome my own shortcomings. "Learning without thinking is useless, thinking without learning is lazy." The times are changing rapidly, so I should sum up myself while working and studying. I will make unremitting efforts to learn new seamen's knowledge and apply it to practical seamen's work. "Stones from other mountains can attack jade." In the future crew work, I will continue to learn from the old flight attendants, listen carefully to their teachings, and improve my professional level and work skills. Constantly exercise your courage and perseverance, improve your ability to solve practical problems, slowly overcome impatience in the process of work, and treat every job positively, enthusiastically and meticulously.

Summary of flight attendant's work: Some people may think that the job of a flight attendant is nothing more than serving tea and pouring water, which is a kind of physical labor. In fact, ten years of work experience made me realize that it is more important to feel and experience this job well, and the crew work is a spiritual art.

In a church, I saw a little girl, pale and in a cold sweat, and her parents seemed at a loss. According to my experience, I concluded that the little girl was airsick and immediately brought hot water to help her wipe her sweat. As the back cabin was full of passengers and the air was a little stuffy, I said to her parents, "Let me handle it." I let her lie in the flight attendant's seat, helped her cushion the pillow, cover the blanket and pull down the curtains. The little girl wants to sleep, but she dare not. I coaxed her gently, signaling the passengers who went to the bathroom to be gentle. The little girl finally fell asleep. After more than an hour, the little girl woke up and returned to normal, and the plane was about to descend. When I gave the little girl to her parents, my parents were very moved to see my lovely daughter resume her usual activities. They thanked me again and again. At this time, other passengers who knew the truth clapped their hands in unison, and rare applause rang out in the cabin. I was deeply moved by it. Yes, as long as the "heart" service is used to communicate with passengers' emotions and hearts, it will certainly touch passengers' hearts and let passengers enjoy warm and comfortable enjoyment in a hurry.

I remember one day in the month of 65438+ 10 in XX, a middle-aged man boarded my foreman's flight to Chengdu. I found him very sad and unhappy as soon as he got on the plane, so I looked for an opportunity to talk to him. I learned from the chat that this passenger works in Guangzhou. The first time I flew home for the Spring Festival, I lost a bag when I passed the security check. I comforted him not to worry and promised to help him find it. The traveler's tense heart finally breathed a sigh of relief. I found this bag through the contact between the crew and the security check. When I returned to Guangzhou, I immediately went to the security checkpoint to get my bag back and took the next flight, which made the passengers very moved. I think this is what I should do. The arrival of the flight does not mean the arrival of the service, as long as it can provide convenience for passengers, even if it is hard. As long as every heart is warmed by the power of love, passengers can enjoy it comfortably in the cabin, and at the same time, they can get true feelings and be inspired by love. As the passengers wrote on the message paper, "I want to learn from your enthusiasm for passengers and make achievements in my post", which made me deeply realize the joy after work and the extraordinary place of this ordinary career!

There is an old saying in China called "Look at your heart", which means to think from the standpoint of others. Our social division of labor is very fine. The interpersonal relationship in our society is "I am for everyone and everyone is for me". Everyone is the object of service, and everyone is serving others. More occasions, you serve others, more occasions, you will accept other people's services. Only by "caring for each other" can we strive to make the service perfect.

I believe everyone will never forget the "Twelve Events" of the catastrophic air crash 1990. The day after the plane crash, I flew to XX. When boarding the plane in Nanjing, several passengers with sad faces caught my attention. After they sat down, I immediately handed them warm water and asked them if they were unwell, but they were silent and seemed to have a lot on their minds. At this time, the ground crew sent the manifest on the plane. I invited them to the reception desk and asked if there were any family members of the plane crash. They replied that there seemed to be. My heart suddenly sank. After taking off, I handed them a small towel and asked softly where Guangzhou was, whether it was Yunshan Hotel (the reception desk of the air crash at that time). A passenger nodded and tears fell down. I suddenly understood, "How can people be heartless if they are not vegetation?" I deeply felt the sadness of these passengers who lost their loved ones, and tears filled my eyes. The passenger's heart is connected with ours. At that time, I could only comfort and enlighten them and do my best. All my heart is not only for the passengers, but also for my colleagues and classmates who died in the air crash. After arriving in Guangzhou, the aftermath team did not come to pick them up for various reasons. Just in case, another flight attendant and I will take a taxi to their destination at our own expense. When we explained our purpose, the relevant personnel first paused, then quickly held our hands and repeatedly said, "Thank you for helping us a lot." Passengers also sincerely thank XXX people from their grief. I feel very gratified. Giving them a little comfort at this time is my greatest encouragement and sincere support. I feel the mission and responsibility as a stewardess from the bottom of my heart, just like charcoal fire, burning myself and warming others.

In the process of service, sometimes our enthusiasm will not be understood by passengers, and we will meet a few passengers with low moral standards, which requires us to proceed from the overall situation, compromise and be more understanding and considerate. I remember once I took flight XX, and my departure was delayed for five hours because of the weather. When the passengers boarded the plane, they were very excited. They don't understand, so they take it out on us. We apologized repeatedly on the radio, took care of the passengers, calmed their emotions, and delivered drinks, meals and newspapers to the passengers one by one. At this time, a young man shouted: "If you don't eat, it must be that XX doesn't have a plane and lied to us about the bad weather and compensated us for our losses." The passengers' mood suddenly fluctuated and they all clamored for compensation. The young man asked me for another meal. At that time, we had already delivered all the plane meals, so we apologized to him that we didn't have any food, but he pointed at my nose and said, "Civil aviation is a liar and an asshole!" " "I can only explain to him with a smile all the time, but he scolded again:" You only laugh, you don't know anything, you don't understand anything. "At that time, although I was very wronged, I thought that I was wearing a uniform now, representing XX, and I wanted to maintain the image of XX, so I said to him calmly:" Sir, if the flight delay affected your work, we are sorry. We understand your dissatisfaction. However, due to the weather, there is nothing we can do. For your safety and mine, we can only wait until the weather improves before taking off. Please support our work. "Other passengers saw this scene and stopped quarreling and praised it.

Our flight attendants have a good service attitude. Later, when I got off the plane, the passenger apologized to me shyly and said, "I'm sorry." I shouldn't take it out on you "I smiled and said," I understand your feelings and welcome you to take our flight next time. " "Of course, of course." The passenger promised. Yes, people's hearts will change. As long as we can be considerate of tourists, tourists can understand us.

Perhaps the special job of stewardess makes it difficult for us to hold thousands of passengers in Qian Qian, but it is difficult for us to hold our relatives. Every day of family reunion is a busy time for us. For many years, when the New Year bell rang, I continued to work. Maybe I'm not a qualified wife and daughter, and I can't personally serve jiaozi for my family during the Spring Festival. If we only regard the crew work as a profession, we will feel that it is extremely hard and ordinary, and passengers are just the working objects one by one; And when we regard it as a lofty cause, our understanding of tourists will have a new meaning. We no longer treat them with general professional psychology. In the process of serving them, the feeling of love will arise spontaneously, and hard work will become the joy after we pay. ? In the past ten years, I have just tried my best, wholeheartedly, and worked together with the sisters of the crew to improve the service quality of XX and enhance the reputation of XX. Last June, I was awarded the national civil aviation youth post expert, and the honor gave me pressure and urged me to continue to make progress. In order to be worthy of the title of "flight attendant", I will continue to devote myself to this ordinary and great job. I write Lingxiao with my heart!