If you have not checked in at the hotel, please do not check out.

First of all, try to communicate with the hotel front desk or customer service staff. If disputes cannot be resolved through internal channels, guests can consider seeking help from consumer protection agencies or legal channels.

First, the importance of hotel reservation terms

When booking a hotel, guests usually reach an oral or written agreement with the hotel, which contains the specific details and conditions of the reservation. These terms are the basis for both parties to abide by and are of great significance for resolving disputes. Therefore, guests should carefully read and understand the relevant terms before booking a hotel to ensure that their rights and interests are protected.

Second, the right to check out before moving in.

Guests usually have the right to check out before they officially check in. However, the specific scope of this right may be limited by a reservation clause. For example, some hotels may stipulate that reservations can be cancelled free of charge within a certain period of time, and a certain penalty will be paid after that period. Therefore, guests should judge whether they have the right to check out according to the reservation terms.

Third, the possible reasons for the hotel's refusal to check out

There may be many reasons for the hotel to refuse to check out, including but not limited to: the reservation terms clearly stipulate that it cannot be cancelled or liquidated damages; The guest booked a special room type or a promotional room type, and its cancellation policy is strict; The hotel has made corresponding preparations for the reservation, such as booking rooms and preparing supplies, so it is unwilling to accept the check-out request easily.

Fourth, the way to solve disputes.

When there is a check-out dispute between the guest and the hotel, it can be solved through the following ways: First, try to communicate with the hotel front desk or customer service staff to explain the situation and seek a proper solution; Secondly, if the communication fails, you can complain to the hotel management or relevant departments to seek a higher-level solution; Finally, if the dispute cannot be resolved through internal channels, guests can consider seeking help from consumer protection agencies or legal channels.

To sum up:

The problem of not checking in or checking out is mainly that guests and hotels have different understandings of reservation terms and check-out policies. Guests should read and understand the relevant terms carefully before booking a hotel to ensure that their rights and interests are protected. If there is a check-out dispute, it should be resolved through communication, complaint or legal channels.

Legal basis:

Contract law of the people's Republic of China

Article 93 provides that:

The parties may terminate the contract if they reach an agreement through consultation.

The parties may stipulate the conditions for one party to terminate the contract. When the conditions for contract termination are met, the creditor may terminate the contract.

Contract law of the people's Republic of China

Article 94 provides that:

In any of the following circumstances, the parties may terminate the contract:

(a) the purpose of the contract cannot be achieved due to force majeure;

(two) before the expiration of the performance period, one party clearly stated or indicated by its own behavior that it would not perform the main debt;

(three) one party delays the performance of the main debt and fails to perform it within a reasonable period after being urged;

(4) One of the parties delays the performance of debts or commits other breach of contract, which makes it impossible to achieve the purpose of the contract;

(5) Other circumstances stipulated by law.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 25 provides that:

Where an operator sells goods by internet, television, telephone or mail order, consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:

(1) ordered by consumers;

(2) Fresh and perishable;

(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;

(4) newspaper delivery.

In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason.

The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.