Hotel English content

①Front desk English: Telephone reservations, introduction to hotel facilities and services, front desk reception, phone messages, providing information to guests and solving their needs, promotion and sales promotion skills, high-quality service concepts, handling guest complaints, Checkout etc.

②Concierge English: Welcome, reception, answering questions and solving guest needs, luggage storage, welcome drinks, high-quality service concepts, how to apologize to guests and other commonly used English for concierges.

③Guest room English: Explain the service content of the housekeeping department, explain the equipment in the room, respond to the needs of guests, ask guests whether the room is cleaned, deal with guest complaints, report room service problems, high-quality service concepts, and help guests solve daily problems Details matter.

④ Catering English: reservations, reception, menu ordering, introduction of dishes, how to cook them, introduction of drinks, promotion and sales promotion skills, high-quality service concepts, handling guest complaints, and checkout.

⑤ Comprehensive hotel English: Comprehensive hotel English course requires students to have a high level of English and is suitable for assistant lobby managers, customer relations directors, and concierge staff.

⑥ Senior staff in the hotel department. The entire process from guest check-in to checkout covers the front desk, guest rooms, business center, catering and other departments. Answering questions faced by guests includes communicating with guests through letters, explaining work processes, promotion and promotion techniques, quality service concepts, Handle guest complaints and provide guidance to guests.