How to become a qualified hotel manager

Many middle and senior managers in hotels have encountered such a situation, and it won't last long. The old man was either dismissed by his boss or resigned voluntarily for a year or two. Asked why, I almost heard a voice: the boss is ignorant, stubborn, distrustful, does not delegate power and intervenes too much, but rarely heard that it is caused by his own incompetence. The reasons for this phenomenon, I think, mainly come from two aspects: First, the boss lacks a comprehensive understanding of hotel professional managers. When developing new business, the boss just wants to create a miracle, achieve a career and realize a wish. However, due to the rapid development of the market and the lack of professional managers with good character and strong ability, bosses are often eager to achieve success and employ people only. Therefore, when recruiting the required hotel professional managers, it is often through the introduction and recommendation of others or the resume and recommendation of professional managers. Even if you are interviewed, you just listen to some empty ideas and talk about some specific treatment. It is very rare and difficult to have a comprehensive understanding of the employed professional managers, especially their personalities. Second, professional managers lack a correct understanding of their comprehensive ability. Faced with hotel hospitality and high salaries, professional managers are often full of emotions and ambitions, and they can't understand the boss's requirements. Without adequate psychological preparation, fighting blindly often leads to discord with the boss, and even in order to cater to the boss's psychology, several axes rush by, and it is often haste makes waste, which is difficult to last long. In the final analysis, professional managers are not clear about their mission; The major is not proficient enough; Comprehensive ability is not comprehensive enough; The basic management skills are not solid enough. At the same time, professional managers and bosses lack more mutual understanding. How can I become a qualified professional manager who satisfies my boss? I think we should pay attention to the following aspects. First, adjust the mentality and straighten the position. Professional managers must first have professional enthusiasm, have the driving force to do things, and want to do things from the heart. No matter what title you are given, no matter how high your position is, you are essentially a migrant worker hired by investors to make hotels more profitable. Many professional managers often don't realize this, pay too much attention to their positions, pursue too much treatment and demand too much power. As a professional manager, if you don't have good professional quality and professionalism, you can't show yourself better in the space given by your boss. If you don't adjust your mentality, you can't put your position right and play your role well. Professional managers sometimes feel that their hard work is not understood and they are greatly wronged because they have not adjusted their mentality and really understood themselves. As a professional manager, you should adjust yourself with gratitude to your employer, who has built a platform for you to display your talents and an opportunity for self-development. The employer entrusted you with the hotel enterprise he invested all his life. Is there any reason not to cherish and work hard? Second, do things honestly and in a down-to-earth manner. When recruiting professional managers, employers often put their business ability in the first place, while putting their personality and character in the second place. For this reason, professional managers are first to be human and second to do things. Be honest and trustworthy, and do things conscientiously and practically. Professional managers often can't honestly tell the truth in front of their employers, and they can't resist the temptation of money and material after authorization, and do something that harms the interests of hotels. In fact, employers will know all your actions through various channels. The reason why the boss didn't point them out in time is that he continues to observe you, and your business ability is dominant. But there is no doubt that this has cast a shadow over your character. Proficient in business and pursuing practical results Since the employer is interested in your ability, you must demonstrate your ability with superb professional level in practical work. Among the professional managers who were dismissed by employers soon after joining the company, a considerable proportion were incompetent because of their poor business ability. Why do you feel that your ability is ok in your original unit, but it seems that your ability is insufficient after you join the company? In my opinion, the reason is that professional managers are not well familiar with the market before taking office, do not understand the stage and process of hotel enterprise development and the bottleneck in operation, and do not understand the purpose that employers hope to achieve. You know, different positions and responsibilities have different requirements. When professional managers go out to apply for jobs, the positions they apply for are often higher than the original positions, and the required remuneration is often higher than the original remuneration, ignoring that employers often demand more from them than the original requirements. In addition, professional managers must understand that any investor pursues results rather than processes, and pursues effects rather than forms. In other words, when the measures and means you take can't bring economic benefits, they are invalid. Therefore, in the implementation of management operation, there should be less formal ostentation, more substantive and practical laws, and the pursuit of practical results. Fourthly, maintaining communication with employers is the most basic and important way in interpersonal communication and management. Some professional managers think that it is not necessary to ask the employer for instructions when doing things within their authority, and sometimes they even worry that their ideas have been communicated with the employer in advance. Once the employer raises an objection, it is difficult to implement it again. In fact, this practice is unacceptable. For those things that are easily controversial and not sure, even if they are within your authority, you should consult your employer in advance. When communicating, the principles that should be followed are: 1, and stick to what should be adhered to; The flexible must be flexible; The modest should be modest; Avoid what should be avoided. 2. Always attribute the correctness to the employer and subordinates, and bear the mistakes and faults by yourself, without complaining, grievance or shirking. 3. Understand the employer's intention, understand the meaning, respect opinions and implement decisions. 5. Always put the interests of hotel enterprises first. Professional managers, regardless of their positions, have certain powers in hotel enterprises. To make good use of this power, we must first know and understand the true meaning of the power in our hands, and then grasp and control it well. If there are special circumstances, we should also put forward standards and requirements, and we should not make decisions privately by taking advantage of our authority. Self-discipline, we must grasp a principle for our own behavior: we should not take advantage of it, and we should not take it at all; Not your own, not a penny; Go beyond your authority, don't cross the line. Self-discipline needs to deal with two kinds of relationships. First, we should deal with the relationship between the old employees who work with the boss; The second is to handle the relationship between the people you hire. Face up to your mistakes. When you make mistakes in decision-making, when you make mistakes in work, even small personal mistakes should be dealt with and corrected in time. As a professional manager, the boss paid a price and placed hope on you, so it must be clear that any decision, any move, and any move must also put the interests of the enterprise first.