Traditional Culture Encyclopedia - Hotel reservation - What should a hotel supervisor do? What are the precautions?
What should a hotel supervisor do? What are the precautions?
I think we should start from the following aspects: first of all, you should give yourself a clear position, you should know what your identity is, as the saying goes, you should have a certain position, and you should know your rights and responsibilities as a hotel floor supervisor. 1. Although you are the floor supervisor, you are a member of the hotel first, so you must have the basic qualities of an ordinary clerk and know the most basic service etiquette of the hotel. I have a lot of experience in this field. If economic conditions permit, you can read relevant books and participate in some training! ! Although you are a floor supervisor with a low position, you belong to middle management and should have some necessary leadership skills. I have to share my management experience with you here. I didn't want to reveal my identity, but in order to increase the credibility of my speech, I told the truth. Actually, I am the floor supervisor of Kaifeng Aerospace Hotel, and my performance is passable, so I think I am the most qualified to answer your question. All right, cut the crap and get down to business. I have always summed up my management experience in three sentences, that is, "it is better to teach people to fish than to teach people to fish, and it is better to teach people to fish than to teach people to fish." Let me explain these three sentences in detail: it is impossible to manage subordinates by giving them money. This is the practice of private workshop-style small bosses. Being a promising manager is short-sighted, and this strategy can indeed be implemented in a short time at the beginning. I know the salary is none of your business, I'm just Xiang Xiu here. Hehe, but then again, I can see that you are a very motivated young man, so I dare to assert that if you keep this momentum, you will definitely become the boss of a five-star hotel in the near future, and you will definitely use my experience then. Hehe, the young man is still young, with a bright future, ambition and long-term vision. Last time, I said that it is not good to win people's hearts with money, that is, "giving people fish" is not good. Now we must change our strategy. I think we should teach them how to make money, let them learn to make money and experience the happiness of making money. If you do this, you will be one step away from success, because at this time, your employees will not only be enthusiastic, but also give you advice and suggestions. At this time, the employees are United with you. Why don't you worry about big things? Well,
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