Is it necessary for the hotel to open the night bed?

You can choose whether you need to lower the bed according to your personal needs.

In the original star-rated hotels, western-style beds were usually made, with bedspreads and blankets wrapped in sheets. The waiter took off the bedspread above, and then opened the blanket and the sheets above at an angle of about 30 degrees to facilitate the guests to sleep.

This is a special folding bed. But in fact, the operation process also includes simple room layout and item supplement.

Open the turndown bed and let the guests rest;

Tidy up the room, clean the bathroom, supplement the necessary guest supplies, restore the room sanitation, and make the guests feel comfortable and warm.

The turndown service usually starts at 5:30 or 6: 00 p.m., or is completed at the request of the guests. Generally, the turndown service ends before 9: 00 p.m., because knocking at the door after 9: 00 to do turndown service for guests is bound to disturb guests' rest.

There are many controversies about the necessity of turndown service. In fact, the appearance and disappearance of any kind of service has its natural laws, because this is a customer-centered era, and guests will tell us what they want, like, what is redundant, or even rejected. But as long as we provide some kind of service, we should try our best to make the service achieve the expected effect and make the guests feel comfortable, even unexpected, such as turndown service.

The central content of hotel turndown service is to turn on the bed. According to the different types of rooms, the hotel regulations are different. Among them, the problem that often bothers employees is which bed to open in the standard room. Under normal circumstances, the hotel stipulates that when guests check in for the first time, they should open a standard room with a bed near the bathroom without knowing their preferences. The main reason is that the position of this bed is relatively private, and it is basically invisible when you open the door from the outside. This book is beyond reproach, but not all the guests like sleeping in this bed. For example, some guests like to watch TV, and many hotels' TVs are directly opposite the bed by the window, so many guests like to sleep in the bed by the window, which makes the night bed service that employees have worked hard to complete useless.

According to the preferences of the guests, the best way for the hotel is to open a bed near the window according to the preferences of the guests if they continue to stay the next day, but unfortunately, many guests may leave the next day and cannot enjoy the personalized service provided by the hotel, leaving the impression that the turndown service is meaningless. Perhaps, after a long time, the guests came again, but due to the incomplete records of the hotel's guest history and the lack of communication and cooperation between the front desk and the guest room, the invalid service started from scratch.

Of course, there are many factors that lead to the ineffectiveness of the turndown service. For example, hotel room cleaning staff usually do not make turntables, but cleaning staff know the needs of guests best, such as what tea guests like to drink, which can be known through the consumption of tea bags; If the guest likes to eat what fruit, see what fruit is eaten and what is left; What drinks do guests like to drink, what food do they eat, whether they smoke, what brands do they like, etc. , can be learned through observation in the cleaning service. Of course, it also includes which bed guests like to sleep in. Unfortunately, however, the cleaning attendant does not provide turndown service for guests. Most hotels are full-time waiters doing turndown service, and they are all middle-shift waiters. At this time, the cleaning attendant who goes to work in the normal class has already left work. Therefore, whether the information of cleaning staff can be collected in time and passed on to relevant staff has become a key issue.