Traditional Culture Encyclopedia - Hotel reservation - I am the front desk of the hotel. Guests check in, pre-authorize 300 yuan, room rate 150. I accidentally returned the cash of 150 to him when I checked out. What should I do?
I am the front desk of the hotel. Guests check in, pre-authorize 300 yuan, room rate 150. I accidentally returned the cash of 150 to him when I checked out. What should I do?
Strictly speaking, the front desk can't do this, because it is a cash-out behavior. If you do this, it doesn't matter if the guests don't mind, but remember to indicate the reason on the handover investment form afterwards, otherwise the cash amount on your statement doesn't match your actual investment amount.
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