Traditional Culture Encyclopedia - Hotel reservation - What are the theoretical applications of hotel front desk service?

What are the theoretical applications of hotel front desk service?

Classical management theory and behavioral science theory. Scientific management is the foundation of today's enterprise management, and the hotel service front desk is the facade of a hotel. Only by combining the theory and practice of hotel service can the hotel be more standardized. The theory of managing hotel front desk service is easy to mechanize employees, and then lose their enthusiasm and creativity, but it is necessary to study and standardize working hours to a certain extent. The theory and practice of hotel front desk service should cooperate with each other, otherwise employees will be too fixed on mechanization. The application of hotel front desk service theory should be explained in combination with the actual situation.