Urgent! ! Please translate the questions and answers of hotel interview!

Q: How do you know you have the ability to finish this job?

Answer: I majored in hotel management, combined with practical work, so I am suitable for this job. I believe I succeeded.

Q: What have you learned in your current hotel?

A: The quality of service is to generate revenue for the hotel. And deeply understand that the attitude towards ladies and gentlemen is not only the quality service to the guests, but also the self-cultivation.

Q: What are your problems in the hotel now?

A: Tourists often complain about the slow service. They usually want us to do a series of supporting services, including some small details.

Q: Can you tell us your hotel and responsibilities?

A: This is a hotel-style service apartment with a total of 108 rooms. Most of the guests are long-term guests (one month's rent) or rent-free. My job is to receive potential customers, be responsible for the daily checkout procedures, and take into account the switchboard. Shopping for all guests with corresponding needs.

Q: Do you think you have an advantage there?

A: I am cheerful, like to get along with others, willing to help others, learn to listen, and have strong communication skills. This has helped me a lot in my work.

Q: Tell us about the daily workflow.

A: My job is overtime, working 12 hours a day. My main job is to handle C/O procedures and corresponding services. At noon, I need to make a statement for the day and check the amount of the cash register. C/I program in the afternoon, which is a problem that guests must solve during all kinds of complaints and requests. At night, the night manager is on duty in the apartment affairs at night. In addition, we need to complete the test phase in the evening: check the number of rooms, collect the deposit, and so on.

Q: How do you handle guest complaints?

A: When a guest makes a complaint, he should first apologize to the guest, then listen patiently and understand the situation. If it is a mistake in the work of the apartment, he should apologize to the guest and make appropriate compensation. For complex problems, to ease the radical mentality of the guests, we must not rush to express our views, and then report to the superiors after the guests reply.