How to Improve the Quality of Hotel Conference Services —— Methods to Improve the Quality of Hotel Conference Services

How to Improve the Quality of Hotel Conference Services —— Methods to Improve the Quality of Hotel Conference Services

Hotel conference service is the key to make a good conference source market. Therefore, accurately, delicately and skillfully grasp the three links of conference service? Pre-meeting service, in-meeting service and post-meeting service are the basis of good meeting service. Below, I would like to share with you some methods to improve the quality of hotel conference services, hoping to help you!

Pre-conference service should have a capable conference service sales backbone.

The backbone of conference sales should not only understand and be familiar with the hotel's equipment, facilities and internal operation processes, but also have considerable communication skills, be able to correctly and flexibly use the power given by the hotel and flexibly use negotiation skills to promote the success of negotiations.

Sales negotiation should be sincere and patient.

When talking with conference organizers, conference sales staff should respect each other's requirements and opinions, especially when the other party compares our hotel's conference service conditions with other hotels, and then provide the characteristics of our hotel and the details of previous successful conferences in an appropriate way to strengthen mutual communication. Often, success is achieved after more than one meeting, and there will be many negotiations. Therefore, the conference sales staff should have full patience until the negotiation is successful.

When talking about price, we must first win the trust of the guests.

Conference organizers often ask questions such as price and preferential policies first in negotiations, and conference service sales staff should try to avoid price becoming the primary condition for guests to choose. Sales staff should consciously find out the psychological price of the guests during the negotiation process. If the gap is not big, the seller should put aside the price, talk with the conference organizer about the planning of the conference and introduce the characteristics of the hotel conference service, so that the other party can feel that the hotel puts service first and profit second. Only when the guests believe that the hotel can provide quality service can they negotiate a reasonable price.

Participate in the overall planning of the meeting

It is very important to prepare for various meetings. Hotel conference sales staff may face experienced or inexperienced conference organizers, which requires hotel sales staff to provide extended services when necessary. If the conference schedule is reasonable according to the experience of hotel conference reception, it can provide reference opinions and suggestions for the conference organizers to help them successfully complete the conference plan.

Do it seriously? Reservation? And then what? Plan?

All arrangements and requirements for conference services should be based on? Reservation? Or? Agreement? Theme. Are you online? Reservation? In order to clarify the requirements of the meeting, any modification and adjustment must be confirmed and negotiated through the confirmation letters of both parties, and the hotel must make a detailed record of the commitments made to the guests so as to make a detailed plan. Plan? Namely. Reception plan? Who is responsible for each commitment and when it is completed must be implemented.

Conference services 1. During the meeting, the hotel should have a special person responsible for communication and contact with the conference organizer, and follow up in time to ensure the unified command and coordination of conference services.

2. During the meeting, the conference liaison of the hotel should have strong organizational skills, be able to deal with the urgent needs in the meeting effectively and timely, and ensure the normal progress of the meeting.

3. Organize various commemorative activities according to the participants' psychology. Participants in large conferences regard hosting a hotel as a wonderful experience? Reference? The hotel should take this opportunity to make good articles, such as signing, taking photos, giving souvenirs such as small hotel signs, so that participants can become potential customers of the hotel.

After the meeting, the service meeting ended, but the hotel service did not end.

After the meeting, the conference group quit, but the guests who stayed in were still the focus of our service. What should we feel about the hotel? There's a home outside the home? . At the same time, the hotel should do a good job in the settlement of various expenses after the meeting, and each expense should be clearly eliminated to facilitate the meeting organizer to settle the bill.

Do a good job in follow-up investigation.

Classify, analyze, sort out and file all kinds of information collected in this meeting, find out the problems and find out the regular things as the basis for improving the quality of conference services.

Request information and materials for conference activities.

Participants in large-scale meetings come from all directions. They are the participants of this meeting, and they may be the organizers and decision makers of the next meeting. Therefore, the hotel should pay special attention to collecting a lot of information about holding the meeting, so as to lay the foundation for holding the next meeting.

Archive the information of conference organizers and participants, and send them hotel information and materials regularly or irregularly.

Pay regular sales visits to important guests, and gradually make them feel like VIP guests and become loyal or potential customers of the hotel.

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