Job Description of Hotel Quality Inspector

Job responsibilities refer to the job content required by a post and the scope of responsibilities that should be undertaken. A post is established by an organization to complete a task, and consists of job type, post, professional title and grade content. The following are the various job responsibilities I have brought to you. Welcome to read them for reference. Let's have a look!

Responsibilities of Hotel Quality Inspector (1)

1. The quality inspector attends the morning meeting on time every day.

2. Report the work of the previous day in detail; Submit various work reports and customer feedback information as required.

3. Prepare the daily work and explain the work plan for the day to the supervisor.

4, in strict accordance with the daily work plan approved by the superior (time, route, place) for daily inspection.

5. The quality inspector shall supervise the progress of the project at the site, conduct a comprehensive and strict inspection item by item according to the company's construction regulations, fill in the form truthfully, and sign it by relevant personnel; Found that the construction is illegal, illegal, and the project quality does not meet the standards. , immediately in accordance with the relevant provisions of its staff, responsible for its rectification; After that, the corresponding punishment will be imposed according to the nature and degree of violations of the field staff, and detailed records will be made.

6, in the work in accordance with the relevant provisions of the project increase or decrease procedures, timely delivery of interim payment notice, and bring back the receipt.

7. Supervise and assist the construction team to handle all kinds of acceptance and formalities of the project.

8. After completing the daily inspection, return to the company to report the work content of the day to the superior, and submit the work record for verification.

9. When the customer expresses doubts, dissatisfaction or complaints due to construction or material problems at any time, the quality inspector in charge of the project must take effective measures to eliminate the customer's dissatisfaction in time, and under any circumstances, it is not allowed to expand the situation due to his dereliction of duty.

10. Report weekly work summary (including the situation between samples) to the supervisor every week.

1 1. Submit the monthly report to the department every month.

Responsibilities of Hotel Quality Inspector (2)

Hotel quality inspectors should have a strong sense of responsibility, check each post in strict accordance with hotel standards, and do "three noes" when finding problems, namely:

(1) Don't let go of the problems that have happened;

(2) Violators don't know what's wrong and don't let go;

(3) Failing to handle the parties correctly according to the hotel regulations. In the daily inspection, handle affairs impartially, do not mix personal feelings, and do things right and not people.

The work of hotel quality inspector is a very demanding job, so it is very important to require the quality of quality inspector, which challenges whether the quality inspector is competent for his own work.

Responsibilities of Hotel Quality Inspector (3)

1, responsible for hotel quality inspection, according to different time and departments, from employees to managers, from front desk to logistics, patrol the hotel for supervision and inspection.

2. Based on the facts, taking the hotel rules and regulations as the criterion, through irregular inspections, conduct an all-round inspection of the labor discipline, gfd, environmental sanitation, service quality and work completion in the hotel.

3. Make detailed inspection records, notify the department in time after finding major emergency problems, and solve the rectification in time.

4. Be responsible for the quality inspection results, and issue the quality inspection reward and punishment notice; Review the rectification of quality inspection.

5. Sort out and summarize the daily quality inspection records and report to the quality inspection supervisor.

6. Summarize and analyze the quality inspection notice, put forward reasonable suggestions and report to the quality inspection supervisor.

7. Attend the monthly quality analysis meeting of the hotel.

8. Complete the work instructions of the superior Buda and other related work assigned by it.

Responsibilities of Hotel Quality Inspector (4)

1. Conduct full-day inspection and supervision of the hotel at different times and in different parts every day.

2. Make detailed inspection records, and notify the department to solve the problems in time after finding them.

3. Sort out and summarize the daily inspection records and report to the department manager.

4. Organize and summarize the weekly quality inspection, prepare the quality inspection briefing and print it to all departments.

5, at the end of the month according to the daily quantitative records for analysis.

6. Summarize and analyze the monthly quality analysis report, put forward solutions, suggestions and priorities for next month, and report to the department manager.

7. Summarize the guest feedback form every month, calculate the guest satisfaction rate, record and handle the guest complaints, and input them into the computer.

8. Make statistics on the punishment and disposition of employees in each department and report it to the Human Resources Department in written form.

Responsibilities of Hotel Quality Inspector (5)

1. Check the front-line positions once a day in the morning, at noon and at night, with inspection records, and send them to the office of Human Resources Department at 8: 30 the next morning.

2. Collect guests' feedback, including guests' affirmation and criticism of hotel service quality.

3. Complete the monthly reward and punishment report of the hotel and report it to the Human Resources Department and hotel leaders.

4 responsible for the printing and distribution of quality inspection announcements.

5. Track the important business activities of the hotel and issue a ticket on the spot for employees' disciplinary actions.