Traditional Culture Encyclopedia - Hotel reservation - Compensation for bugs in hotels
Compensation for bugs in hotels
1. If there are cockroaches in hotels, you can ask the hotel to compensate you for your losses, and if personal injuries are caused to consumers or other victims, you should compensate medical expenses, nursing expenses, transportation expenses and other reasonable expenses for treatment and rehabilitation, as well as reduced income due to missed work;
2. If there are bugs in the hotel, you can ask double indemnity. If the hotel doesn't compensate, you can bring a lawsuit to protect your legitimate rights and interests through legal channels. However, it is still recommended to negotiate with the hotel first, after all, it can save time and economic costs.
It has been solved through the following ways:
(1) Continue to negotiate with relevant hotel management personnel;
(2) If negotiation fails, you can find a consumer association for mediation;
(3) complain to the relevant administrative department;
(4) apply for arbitration;
(5) bring a lawsuit to the people's court. To sum up, hotels with cockroaches can claim compensation for their losses. If hotels refuse to pay compensation, they must protect their rights and interests through legal channels.
What are the specific ways to solve the infringement of consumers' rights and interests?
1. Negotiate and settle with operators. That is, consumers and operators exchange views and settle disputes through consultation on the basis of equality and voluntariness;
2. Ask the consumer association for mediation. Consumers' Association is a mass organization dedicated to protecting consumers' interests. When consumers' interests are infringed, they have the responsibility to protect, accept consumers' complaints and investigate complaints. Mediation is an important function. Mediation must adhere to the principles of voluntariness and legality. The process of mediation by consumer associations is as follows: first, the complaints of consumers are collected; Second, consumer associations require operators to handle and reply; The third is to organize mediation;
3. Complain to the relevant administrative department. After a dispute between consumers and business operators, if negotiation with business operators cannot be resolved, they can directly appeal to the relevant administrative departments, which is efficient, fast and strong. The administrative organs that protect consumers mainly include: industry and commerce, price, technical supervision, commodity inspection, medicine, health, food supervision and other organs;
4. submit it to an arbitration institution for arbitration. Consumers and business operators reach an arbitration agreement on the settlement of disputes and submit the case to the relevant arbitration institution for adjudication;
5. bring a lawsuit to the people's court. Bringing a lawsuit to the court is a judicial means to solve consumer disputes.
to sum up, to sum up, the hotel can claim compensation for the loss if it has cockroaches. If the hotel refuses to pay compensation, it must protect its rights and interests through legal channels!
Legal basis:
Article 39 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests
In case of disputes over consumers' rights and interests between consumers and business operators, they can be resolved through the following channels:
(1) settlement through consultation with business operators;
(2) requesting consumers' associations or other mediation organizations established according to law to mediate;
(3) complain to the relevant administrative department;
(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;
(5) bring a lawsuit to the people's court.
article 49 of the law on the protection of consumers' rights and interests
if a business operator provides goods or services and causes personal injury to consumers or other victims, it shall compensate medical expenses, nursing expenses, transportation expenses and other reasonable expenses for treatment and rehabilitation, as well as the income reduced due to absenteeism. If it causes disability, it shall also compensate the living AIDS for the disabled and the disability compensation. If death is caused, funeral expenses and death compensation shall also be paid.
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