Where is GRO in the hotel?

1, GRO is the abbreviation of "customer relations officer" in English, and the hotel industry refers to customer relations director.

2.GRO is responsible for handling the relationship between hotel and guests, including patrolling public areas, guiding guests to check in or check out in the lobby, and handling emergencies and guest complaints.

1, GRO should be very familiar with the hotel, including the design, various facilities, and even some places around the hotel, so as to meet the requirements of the guests.

2.GRO should be polite to the guests and speak in a gentle tone.