What are the procedures and requirements for hotel room inspection?

What are the procedures and requirements for hotel room inspection?

Do you know the procedures and requirements of hotel room inspection? Below, I will tell you about the process and requirements of hotel room inspection, hoping to help you!

Ward rounds are also called ward rounds. Generally speaking, the rounds system should include the following contents:

(1) Attendant self-check.

Before finishing the room and handing it over to the superior for inspection, the waiter should conduct self-inspection on the equipment, cleanliness of the environment and the placement of articles in the room. These should be stipulated in the waiter's daily work procedure. Its advantages are:

① Strengthen employees' sense of responsibility.

② Improve the qualified rate of guest rooms.

③ Reduce the workload of the foreman's rounds.

④ Improve the harmony and coordination of the working environment.

(2) the foreman rounds

Usually, an early shift foreman should take 6 ~ 10 attendants, be responsible for the area of 60 ~ 80 rooms, and check every room to ensure the quality is qualified. In view of the heavy workload of the foreman, some hotels only require him to conduct a general survey of guest rooms, vacant rooms and VIP rooms, and conduct spot checks on guest rooms. In short, the foreman is the first and often the last level after the waiter's self-examination. Because they think qualified people can report to the front desk for rent to guests, this pass is of great responsibility and needs to be promoted by trained employees.

The foreman's rounds have the following functions:

(1) Catch up with the schedule to make up for the vacancy: due to many reasons such as busyness and fatigue, diligent waiters will inevitably have omissions, and the foreman's rounds are like double insurance.

(2) Help and guidance: For unskilled waiters, the foreman's inspection is a kind of help and guidance. As long as the foreman works properly, this inspection can become a kind of job training.

③ Supervision and inspection: the foreman's general test is also a kind of motivation to promote the waiter's conscious work, and it is unwise to take chances. The foreman's inspection record is the proof of the waiter's assessment, and it is also the method and means to screen qualified waiters. It should be emphasized that after the foreman finds the problem and informs the employees, he must ask the employees to make up the lessons and review.

④ Control and adjustment: The foreman can learn more about the grass-roots situation through the general survey and feed it back to the top management, while the hotel manager can realize its multi-directional control and adjustment through the general survey of the foreman. The standards and requirements of foreman's inspection work are the expression of superior management intention.

(3) the competent spot check

In order to manage the foreman and facilitate the distribution and adjustment of daily work, many hotels have set up supervisor positions. The rounds system should ensure that the number of rooms inspected by the supervisor is at least, which is usually more than 10% of the number of rounds made by the foreman. In addition, the supervisor must carefully check all VIP rooms and spot check the guest rooms. The supervisor's spot check is also very important, which is one of the means to establish a qualified foreman team; At the same time, it can provide valuable information for the adjustment and improvement of management, the implementation of staff training and the planning of personnel transfer.

(4) the manager rounds

This is the most reliable and effective way to understand the current situation of work and control the quality of service. For the housekeeping manager, rounds can strengthen the contact with the grass-roots staff and learn more about the opinions of the guests, which is very beneficial to improve management and service. The housekeeping manager should also check the condition of room furniture and equipment at least twice a year. Peter, general manager of Hyatt Regency San Francisco, USA? Goldman Sachs checks 20 rooms with his housekeeping manager, housekeeping director and chief engineer every week, which takes at least two hours at a time. The problems found in this way can be solved in time, and it is also conducive to formulating or perfecting the work plan of cleaning, maintenance and transformation. It is symbolically called "?" Because the manager's rounds are demanding. White gloves? Type inspection. This kind of inspection is generally carried out regularly.

The process and requirements of rounds are basically the same as those of rooms. Ward rounds should be carried out step by step clockwise or counterclockwise. When problems are found, they should be recorded immediately and solved in time.

The contents and standards of daily rounds are as follows:

Room (1)

The door of the house

No fingerprints, intact locks, complete instructions, etc. Do not disturb the brand and menu, safety chain, sight glass and handle.

Walls and ceilings

No cobwebs, spots, paint peeling and wallpaper warping.

Partition, footstone

Clean and in good condition.

carpet

Clean dust, no spots and smoke marks. If necessary, mark the cleaning, repair or replacement.

bed

The bedding method is correct, the bedspread is clean, there is no garbage under the bed, and the mattress turns over on schedule.

Hard furniture

Clean and bright, no scratches, correct position.

Soft furniture

There is no dust or trace. If necessary, mark the repair and cleaning.

drawer

Clean, flexible to use, handle intact.

telephone

No dust, no trace, clear and complete signs, no peculiar smell of the microphone and normal function.

Mirrors and frames

The frame is dust-free, with bright mirror and correct position.

lamps and lanterns

The light bulb is clean, the power is correct, the lampshade is clean, the wall is attached, and it is used normally.

garbage can

In good condition and clean.

Television and sound

Clean and normal use, the channel should be set to the longest playback file, and the volume should be adjusted to a lower level.

Embedded wardrobe

The variety and quantity of hangers are correct and clean, and the doors, cabinet bottom, cabinet wall and lattice are clean and intact.

curtain wall

Clean, intact and easy to use.

window

Clean and bright, windowsill and window frame clean and intact, easy to open.

air conditioning equipment

The filter screen is clean and works normally, and the temperature control meets the requirements.

estaminet

Clean, no odor, complete items, low temperature.

Tourist products

The quantity and variety are correct, in good condition and qualified.

(2) Toilet

door

The front and back are clean and in good condition.

Surface of the wall

Clean and in good condition.

ceiling

No dust, no trace, intact.

ground

Clean and dust-free, hairless and in good joint condition.

bathtub

Clean inside and outside, chrome-plated parts are clean and bright, soap cylinder is clean, bath cylinder plug, shower head, drain valve and switch faucet are clean and intact, joints are clean and free from mildew, shower curtain is clean and intact, shower curtain buckle is complete, and clothesline can be used freely.

Laundry balls and dressing tables

Chrome plated parts are clean and bright, the water valve is in normal use, the mirror surface is bright and the lamps are in good condition.

Toilet?

Clean inside and outside, in good condition, without damage and smooth flushing.

ventilator

Clean, normal operation, low noise, no smell in the room.

Customer supplies

Variety and quantity are complete, in good condition and correctly placed.

Tip: With the development of the hotel industry, the equipment requirements are constantly updated, and the contents of the checklist should be constantly enriched and developed.

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