What are the management case studies?

Case 1: Whose responsibility is this? Just after the festival, the guest building of a hotel in the south lost its former noise and irritability, and there were no guests in the silent hall for a long time. A, the housekeeping manager, frowned and considered the work arrangement after the holiday. Suddenly, she frowned, took the phone and said to administrator B: There are few tourists at present, so why not take this opportunity to arrange employees to have a rest. Administrator B said, "It's just a seven-day break. Will it be too close to rest for one day in a row, and will it be too hard for employees not to rest for the next 20 days? " Administrator A said, "It doesn't matter. Anyway, there are few tourists now and leisure is idle. " After the two agreed. I set about arranging the staff on each floor to take turns on duty.

Case 2: Tan Ming, a famous American management scientist, has a "85 ~ 15" model when analyzing guest complaints. This means that in the general complaints of guests, the real cause of complaints is often only 15%-20%, and the remaining 80% is mostly due to procedures, management or other reasons. In other words, most of the reasons are hotel management. Although it is Chen Xiao and Xiao Li who are complained, the actual problem lies in management. In the case that the number of tourists turned bad at the beginning of the month, the administrator arranged all the rest days for the employees at the beginning of the month. In the case of good tourists, busy work and no rest days, employees have to work continuously for more than 20 days.

Case 3: Fuzhou business community reshuffled in the shock. 1997 more than ten chain stores in Huarong supermarket in Fuzhou, which caught fire, have closed down one after another in this century, seemingly fierce? Quietly retired in the retail competition; Dahua, once quite popular, is going to take the initiative to put its Wu Liting store and Huadu Commercial Building underground? The ownership of the store and Wuyi Road Plaza Store 1 Floor was subletted to Trust-Mart Group and withdrew from the supermarket industry. In the meantime, Yonghui Supermarket? Rapid rise, Jiayuan supermarket was squeezed. The "ebb and flow" of Rongcheng local supermarket industry is regrettable? What are the problems in Rongcheng local supermarket?

Management is a comprehensive interdisciplinary subject, and it is a science that systematically studies the basic laws and general methods of management activities. Management is produced to meet the needs of modern socialized mass production. Its purpose is to study how to improve the productivity level under the existing conditions through the reasonable organization and allocation of human, financial and material resources.

Management is to study how to improve the level of productivity through the rational organization and allocation of human, financial and material factors under the existing conditions; It is a human-centered coordination activity in social organizations to achieve the expected goals.

Generally speaking, it is to design, create and maintain an environment, including the internal and external environment of the organization, by taking some specific means and measures, so that all management objects can carry out activities in a coordinated and orderly manner in a specific environment.