Corporate Culture of Sanya Tianfuyuan Resort Hotel

Tianfuyuan hopes that every customer and friend of Tianfuyuan can experience and feel the intimacy and enthusiasm of Tianfuyuan all the time, enjoy the quality service provided by "happy friends" and appreciate the elegant, standardized and excellent service skills, so that customers can have a meaningful and pleasant journey in Tianfuyuan.

I. Enterprise spirit

Care for health, care for others, care for yourself, care for society, all for happiness.

Second, corporate vision.

1, the auspicious source of South Tianfu Land

The logo (1) is designed by five Chinese characters with a rhombic gold ratio, and the overall logo is in the shape of a five-pointed star, which symbolizes the high-star standard of hotel service management level; The five words "Fu" are homophony with Five Blessingg, which highlights the culture of the hotel's "Fu".

⑵ The logo is matched with dark green and gold, which symbolizes the first-class environment and quality of the hotel. Highlight the color and group temperament of the hotel.

2. Create a professional and branded high-star chain management group with national characteristics, which has the characteristics of Tianfuyuan and brings health and auspiciousness to consumers and employees.

Third, the corporate mission

1. Develop industry and repay society.

2. Bring happiness to others, create value for customers and serve the public.

3. Excellent management, enterprise profitability, welfare promotion, talent discovery and talent training.

4. Win the satisfaction and loyalty of customers and employees to the enterprise.

Fourth, enterprise policy.

1, quality policy, implementation of professional and standardized management, provision of customer-oriented and beyond-satisfactory services and products, ensuring the personal safety of customers and employees, ensuring the safety of service facilities and ensuring the sustainable development of the hotel.

2, service policy, create happiness, create health, pursue beyond satisfactory service, win the loyalty of customers and employees.

Verb (abbreviation for verb) code of conduct

1, the principle of mercy;

2. Each server must follow the main points of "3 steps of service program";

3. The spirit of serving customers and employees should be warm, polite and respectful;

4. At the scene, service personnel should make timely and decisive decisions that are beneficial to the enterprise and satisfy customers;

5. Managers should actively maintain direct communication with customers and employees and serve them in time.

6. Compared with service, health, efficiency, knowledge, style, accounting, morality, responsibility and ability.

Six, enterprise motto

Tianfuyuan is a happy service star that provides customers with happiness.

VII. Purpose of employing people

Honesty, self-confidence, hard work, let your existence bring happiness to others and contribute to a harmonious society.