I'm a hotel waiter now, and I want to ask how to strike up a conversation with customers. I saw all the seniors talking and laughing with them. I can't get a word in, ...

Normal, when I first started the hotel industry.

First of all, we should have a correct attitude, be neither humble nor supercilious, and don't be shy and afraid when talking with guests. We should treat them as friends and let them go, but we should pay attention to the wording. The more generous and active guests are, the more they like to talk to you and the easier it is to remember your name. Because he thinks it is useful to talk to you, you can help him solve the problem.

Secondly, pay more attention to how seniors communicate with guests and what is the starting point. Talk about what content is more. In fact, the purpose of chatting with guests in our service industry is to know what the guests need, how they are in the hotel, to make them feel cordial, and to match them with something that can attract guests, such as business guests talking to them about traffic, tourists talking to them about local characteristics, and chatting with them when there is nothing to say.

Finally: Please ask the guests to contact you if they have any questions in the hotel, and wish them a pleasant stay in the hotel. Guests will generally remember you, and your purpose will be achieved. Don't do nothing.