How are hotels graded?

Division and evaluation of star rating 1, scope This standard specifies the principles, methods and requirements for star rating and evaluation of foreign-related hotels. This standard is applicable to foreign-related tourist hotels of various economic nature that have been in business for more than one year, including star rating and evaluation of hotels, hotels and resorts. 2. Reference Standards The clauses contained in the following standards constitute the clauses of this standard by being quoted in this standard. At the time of publication of this standard, all versions shown are valid. All standards will be revised, and all parties using this standard should explore the possibility of using the latest version of the following standards. LB/T00 1— 1995 Graphical symbols for public information of tourist hotels. Definition and code 3. 1 definition 3. 1 star indicates the level and category of foreign-related tourist hotels. 3. 1.2 tourist hotel is a hotel that can receive tourists, business guests, holiday guests and various meetings. 3.2 Code stars are represented by pentagrams, 1 pentagram represents 1 star, 2 pentagrams represent 2 stars, 3 pentagrams represent 3 stars, 4 pentagrams represent 4 stars and 5 stars represent 5 stars. 4. Classification and basis of star ratings 4. 1 Tourist hotels are divided into five stars, namely, one star, two star, three star, four star and five star. The higher the star rating, the higher the hotel grade. The marks of this standard shall be implemented according to the standards of relevant marks. 4.2 The star rating is based on the hotel's building, decoration, facilities, equipment, management and service level, and the specific evaluation methods are implemented according to five standards, such as Facilities and Equipment Evaluation Standard, Facilities and Equipment Maintenance Evaluation Standard, Cleanliness Evaluation Standard, Service Quality Evaluation Standard and Guest Opinion Evaluation Standard, promulgated by the National Tourism Administration. 5. Safety, Hygiene, Environment and Architecture Requirements The construction, ancillary facilities and management of foreign-related tourist hotels should comply with the current national regulations and standards on fire control, safety, hygiene and environmental protection. 6. Star classification conditions 6. 1 one star 6. 1. 1 The hotel layout is basically reasonable, which is convenient for the normal activities of guests in the hotel. 6. 1.2 The official residence graphics in the hotel conform to LB/T00 1. 6. 1.3 According to the local climate, there are heating and cooling facilities, and all areas are well ventilated. 6. 1.4 Front Hall A. There is a front hall and a main service desk; B. The main service desk is marked in Chinese and English, and the staff 18h is on duty to provide reception, inquiry and checkout services; C. providing message service; Provide foreign currency exchange services regularly; E. The front desk provides hotel service publicity materials, hotel price lists, city traffic maps and timetables of various means of transportation; F. There are valuables storage services; G. provide luggage carts for guests and provide luggage service when necessary. There is a small luggage storage service; H. Set the manager on duty to receive guests at 16h; First, set up a rest place for guests; J. Services can be provided in English. All instructions and services are written in at least Chinese and English. 6. 1.5 rooms A. At least 29 rooms (sets) can be rented; B. Well-decorated, with soft beds, tables, chairs, bedside tables and other supporting furniture; At least 75% rooms have bathrooms, equipped with buckets, basins, bathtubs or bathtubs and shower curtains. There is a separate bathroom for men and women on the floor, and there is no bathroom in the guest room. The hotel has separate bathrooms for men and women with shower curtains. Take effective anti-skid measures. 24-hour cold water supply, 16h hot water supply; D. there are shading curtains; E. Guest rooms are equipped with hotel service guide, price list and accommodation regulations; F. Room and bathroom shall be tidied/kloc-0 times a day, and sheets and pillowcases shall be replaced every other day; G. 16h provides hot and cold drinking water. 6. 1.6 Restaurant A. The total number of seats is suitable for the reception capacity of the guests; B. there is a Chinese restaurant; Restaurant supervisors and foremen can serve in English. 6. 1.7 Kitchen A. The location is reasonable; B. The wall brick shall be no less than 2m, and the ground shall be covered with anti-skid materials; C the cold dish room and pastry room should be separated independently, and there should be sufficient air conditioning equipment. There are air disinfection facilities in the cold dish room; D, the rough machining room is isolated from the operation room, and the temperature in the operation room is appropriate; E. there is enough cold storage; F. the location of the dishwashing room is reasonable; G. There are special facilities for placing temporary garbage and keep them closed; H between the kitchen and the dining room, there is a spring door, which is sound-proof, heat-insulating and odor-proof. First, take effective measures to kill mosquitoes, flies, cockroaches and other pests. 6. 1.8 public * * area, with public telephones that can dial international and domestic directly, equipped with local telephone books; B. Separate toilets for men and women; C. emergency lighting is available. 6.2 Two-star 6.2. 1 The hotel layout is basically reasonable, which is convenient for the normal activities of guests in the hotel. 6.2.2 The number of official residence in the hotel conforms to LB/T00 1. 6.2.3 According to the local climate, there are heating and refrigeration equipment, and all areas are well ventilated. 6.2.4 Front Hall A. There is a front hall and a general service desk suitable for the hotel scale and star rating; B the main service desk is marked in Chinese and English, with staff on duty 24 hours a day to provide reception, inquiry and checkout services; C. providing message service; Provide foreign currency exchange services regularly; E. The reception desk provides hotel service publicity materials, hotel price list, city traffic map, introduction of tourist attractions in this city, timetables of various means of transportation, and newspapers and periodicals suitable for guests; F. Acceptable domestic room and catering reservations; G. There is a safe for storing valuables, which guests can open by themselves; Provide luggage carts for guests and provide luggage service when necessary. There is a small luggage storage service; 1. Set the manager on duty 16h to receive guests; J. set up a rest place for guests; Able to provide services in English. All instructions and services should be expressed in at least both Chinese and English; The switchboard operator can provide telephone service for guests in English. 6.2.5 Guest Rooms A. At least 29 rooms (sets) are available for rent; B. Well decorated, equipped with upholstered beds, tables, chairs, bedside tables and other supporting furniture, with sufficient lighting; C there is a toilet, equipped with a bucket, a basin, a toilet mirror, a bathtub or bathtub, and a shower curtain. Take effective anti-skid measures. 24-hour cold water supply, 18h hot water supply; D. If you have a telephone, you can make domestic and international calls through the switchboard. There are instructions for use next to the phone; E. there is a color TV; F. There are noise prevention and sound insulation measures; G. there are shading curtains; H. stationery suitable for the hotel's own star rating. There are hotel service guides, price lists, accommodation regulations, city traffic maps and tourist attractions; First, the room and bathroom should be tidied/kloc-0 times a day, and the sheets and pillowcases should be replaced every day; J. provide hot and cold drinking water 24 hours a day. Provide general laundry service; Provide room service at the request of guests. 6.2.6 Restaurants and bars A. The total number of seats is commensurate with the reception capacity of the rooms; B: There is a restaurant in China that can serve Chinese food. After dinner, guests should order food no earlier than 20: 00; C. there is a coffee shop (simple western restaurant) that can provide western breakfast. The business hours of coffee shops (or restaurants) shall be no less than 12h, and there shall be clear business hours; D. there are facilities that can provide bar service; Restaurant supervisors and foremen can serve in English. 6. 1.7 Kitchen A. The location is reasonable;