Concierge Staff Responsibilities

1. Obey the work arrangements of superiors;

2. Welcome guests according to service procedures and provide sliding door services;

3. Smile and make eye contact Greet and welcome (farewell) customers, and greet (farewell) familiar customers by name as much as possible;

4. Answer customer inquiries and provide necessary assistance in a timely manner, and try to meet the needs of guests;

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5. If the store requires customers to queue up to enter the store, help guide the customers to wait patiently;

6. Keep the environment around the post clean and pick up peels, paper scraps, cigarette butts and other debris in a timely manner

7. Be familiar with the business hours of the mall and the brands on each floor and do a good job of guiding them;

8. Provide entrusted agency services to customers in need, and provide umbrellas for guests on rainy days , rain gear rental service;

9. Record unfinished work and hand it over to the next shift;