Should the hotel executive front desk receive a commission for booking a room? Are they right?

Hotel commission is an incentive measure established by the hotel to motivate employees, so the establishment or cancellation is decided by the hotel itself. The cancellation of your commission only means that the hotel has ended this reward system. However, in general, the salary on the administrative floor of a hotel is slightly higher than that of the front desk, and generally the staff at the front desk on the executive floor are more skilled than the staff at the lobby front desk. Some hotels also set the front desk receptionist on the executive floor as the leading class. I wonder if your hotel would do the opposite.