How to deal with hotel employees who are beaten by guests?

In hotels like this, we often meet some drunken guests who don't have their ID cards. The receptionist refuses to check in for the guests, but they are beaten by the guests with alcohol.

In this case, in order not to lose customers and business, many hotel management choose to let nature take its course and let employees be wronged. At most, it is to maintain guests in front of guests and scold guests in front of employees!

We used to deal with it this way, until three years ago, when we noticed the psychological function of employees, we changed it to this way: resolutely stand on the side of employees and condemn the guests. We would rather lose this guest and ask the guests to apologize to our employees, or even call the police in serious cases!

Because employees strictly abide by the regulations of public security and the company, there is nothing wrong! If such a subsidiary does not stand behind the employees as its strong backing, it will chill the hearts of employees! And it will chill the hearts of all employees. No one helped him in such a company.

Hotels are also labor-intensive industries. All jobs and profits are created by front-line employees, so it is impossible to supervise everyone's work 24 hours a day. Their sense of identity with the company determines the quality of their work.

Hello, everyone, I'm Zheng, the beast in the hotel, and I'd like to share a case with you every day! For more hotel knowledge, please pay attention to Baijia 100 Zheng Jiaoshou Hotel.