Hotel management system

How to implement key management in housekeeping department;

Due to different hardware facilities and service methods for guests, hotels have different key management methods. However, whether using electronic door locks or ordinary door locks, strict management methods should be implemented in the issuance, collection and return of keys.

1, key management. In most hotels, the key of the housekeeping department is directly responsible by the staff in the housekeeping office. There is a key box or cabinet for storing keys in the office, and it should be locked when not in use. Each key in the box should be numbered to identify the floor and room number it opens.

2. Issuance of keys. If employees need to use it, they should get the relevant keys from the housekeeping department according to the work area. Housekeeping department should have a key distribution and return register, which should include the collection time, key number, collection date, recipient and signature. No one can take the key without signing it.

3. Return the key. Anyone should return the key to the housekeeping department as soon as possible after using it, and sign the registration book after the key is issued, indicating the return time. No one is allowed to take the key out of the hotel.

4. Use of keys. After receiving the key, the employee shall be responsible for the key he owns, and no one may give the key to others for use. You should take the key with you in case you lose it. Once the key is found to be damaged, it should be reported in time and a new key should be added in time.

5. shift the focus. Handover of keys is an important and indispensable work content for office staff when they are handed over. We should carefully check whether the keys stored in the key box and the numbers of the keys are consistent. The keys issued should be clearly registered in the register to ensure that the key holder is really working. During the rush hour, we must strictly check and take back the keys, find those employees who forgot to return the keys because they were eager to get off work, and take back the keys.

How to provide extra bed service for guests: If guests request extra bed service, they should register at the front desk. If they ask the floor attendant, the attendant will tell them to go to the front desk to go through the formalities. After receiving the notice from the front desk, students should immediately go through the extra bed formalities for the guests. When adding extra beds, they should consider the room space and reserve as much room space as possible. In general, there are spare blankets and pillows in the closet of the guest room. Attendants should add extra beds according to regulations, and add a set of guest supplies and cotton goods to the room after adding extra beds. Such as shower gel, shampoo, toothbrush, towel, bathrobe, slippers, etc. , and indicate the number of rooms on the work order, indicating that there are extra beds in the room to remind other shifts to provide services according to the actual number of people, and check the number of cotton goods when guests leave the store.