Introduction to becoming the best hotel waiter

Corporate culture is the most important factor for the long-term success of enterprises. The general manager of the hotel is the core figure of the hotel leadership. Hotels must have their own unique culture if they want to develop in the long run. Hotel management emphasizes market maximization, customer maximization and profit maximization. Profit is the operating result of the hotel in a certain period, and it is also an important index to evaluate the general manager of the hotel. "Being the Best Hotel Attendant (with CD)" (by Yi Zhong) closely focuses on how the general manager of the hotel can do a good job in building the corporate culture of the hotel, how to double the profits through service, and explore ways to improve the hotel concept and business strategy. The book explains in simple terms how to adjust employees' mentality, how to provide quality service, how to improve service language skills and how to improve sales awareness and skills, so as to correctly guide employees to make continuous progress.

Being the Best Hotel Attendant (with CD attached) is a book in the practical series of hotel management, which is suitable for people engaged in related research.