6 articles on hotel waiters’ year-end work summary and plans

I worked hard this year, had many unforgettable experiences, and overcame many difficulties. Regardless of failure or progress, we all need to conduct an annual review of the hotel waiter's work. Excellent people are people who are good at learning, and the same is true for work summary. How to write a year-end work summary for hotel waiters? What aspects should be highlighted? The following is the year-end work summary and plan of hotel waiters compiled by me for everyone. It is for reference only. You are welcome to read it. Hotel Waiter Year-end Work Summary and Plan 1

I feel that I have not done a good job in this year’s work. As a waiter, I am deeply aware of this. In this regard, I really need to work harder to do my part. I feel very happy doing service work. Every time I get a smile from a customer, I feel it is recognition. I feel very good about the recognition of my service. One year Time has passed, and I have indeed made great progress in this process. I will also work harder to do my own job. I will also summarize what I have followed this year.

Through my own efforts, I have also seen a lot clearly. Indeed, this is a very big improvement for me. I will continue to plan carefully. I have a very clear vision in this regard. Planning, I must make myself do better, and the service quality of this job should be implemented well. I always feel that I work harder in this process. I am clearly aware of this. At this point, I I am also constantly improving my abilities. I can also have a very clear plan in this regard. I must make myself better. Doing service work is what I want to maintain. Over the past year, I feel that I am doing a better job. XX Hotel is very fulfilling, and I have done my job seriously. I understand that I should work hard to maintain it no matter what time it is. This is the attitude I should have.

A year has passed. I also hope to get more recognition and do service work. I plan myself carefully every day. I am eager to get more exercise. This is what I should do. To be clear, I hope that I can persist in doing this in my future studies. I will also persist in doing these things and become an excellent waiter. This is what I have been working hard on. Although there have been some problems in the past year and I have felt a certain amount of pressure at work, I think it makes sense to turn pressure into motivation. Based on the principle of high-quality service, I should be worthy of myself. This is also the direction I should work hard. Now and in the future, these are the responsibilities that should be fulfilled. I must continue to maintain myself. This is also the attitude I should have while studying. I feel like this The method is very meaningful, and insisting on doing a good job in service is absolutely something that must be done well.

Of course, I understand that there are some things that I do not do well enough in my usual work. I will continue to work hard to plan my own work. I also believe that I can achieve greater improvement. I have worked hard to achieve better results in this area. At this moment, I also feel that it is very meaningful. I hope to learn better service skills and become a better service staff. Hotel Attendant Year-end Work Summary and Plan 2

Looking back on 20xx, there is indeed a lot worth learning and thinking about. In 20xx, under the correct leadership of the KTV manager and leaders, and under the supervision of managers from various departments, I received careful and meticulous training and improvement, which also achieved very good results, and under the premise of hard work, I provided services to KTV venues. Created a lot of benefits.

I think the quality of a KTV venue must first be judged by its nature, whether it is attractive or not. Only if you have practical facilities can we better provide guests with better services. , we are not doing some superficial work in 20xx, but we are really able to do all the work well so that the guests can get the service they deserve. As an entertainment venue, the essence of KTV is to allow our guests to have fun and have fun. Therefore, we need to think more about how to make our guests have fun, happiness and enjoyment.

Although I have not been here for a long time, we have learned a lot here. As an ordinary waiter, I feel honored to be able to show my abilities here. Thank you very much. I also have a deep understanding of the leadership's concern and care in our ordinary position.

During my work in 20xx, I was able to serve guests with a sincere smile and was proficient in all necessary service skills to provide guests with better services.

My abilities have been greatly improved in 20xx. 20xx is coming to an end soon, and 20xx will soon be ushered in. In the new year, we will work harder to provide customers with better services. Serve. Hotel waiter year-end work summary and plan 3

I have been working in this hotel for a year without knowing it. From the beginning of getting to know the front desk to now being independent, I believe that there is no one except me. My own dedication and hard work, not to mention the training brought to me by leaving the hotel, and the support of old employees and leaders. I learned a lot in half a year. "The customer is always right," a well-known business motto in the service industry, was taken to the extreme here.

In order to achieve certain financial goals, hotels must not only meet the material needs of guests, but also satisfy the spiritual needs of guests. Therefore, as a hotel operator, we often meet the guests' requirements as long as they do not violate the law or violate morality. Therefore, employees will be instilled in the induction training: "The customer is never wrong, it is only us" and "Only sincere service can bring smiles from the guests." I have always firmly believed that the customer is God, and I always try my best to provide the best service possible. The work of the hotel front desk is mainly divided into reception, room sales, check-in registration, check-out and fee settlement. Of course, this also includes answering guests' questions, helping guests handle service requests, telephone transfer and other services. The front desk of the hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload scenario. This kind of arrangement is relatively loose, and can be assigned to one person to cashier, one person to register and sell, and the other person to be responsible for other services and contact work when the workload is heavy. And it can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly. During this year, I mainly did the following work:

1. Strengthen business training and improve my own quality

As the front office department is the face of the hotel, every employee must directly deal with it The work attitude and service quality of guests and employees reflect the service level and management level of a hotel, so employee training is the focus of our hotel. We regularly conduct telephone language skills training, receptionist etiquette and house selling skills training, as well as foreign language training. Only through training can I further improve my business knowledge and service skills, so that I can better provide customers with high-quality services.

2. Strengthen my sales awareness and sales skills, and increase the occupancy rate

Based on the market situation, the front office department actively promotes the sales of individual guest rooms. This year, the hotel has launched a series of In addition to the hotel's preferential policies, the receptionist flexibly grasped the room price according to the market conditions and the occupancy situation of the day. The number of individual guests at the front desk has increased significantly, and the occupancy rate has improved. The receptionist emphasized: "As long as you come to the front desk "Guests, we must try our best to make guests stay" and strive for more occupancy rates.

3. Pay attention to the coordination between various departments

The hotel is like a big family. Friction will inevitably occur between departments at work. The quality of coordination depends on the work. Lieutenant General was greatly affected. The front office department is the central department of the entire hotel. It has a close working relationship with the catering, sales, guest room and other departments. If there is a problem, we can proactively coordinate with the department to solve the problem to avoid the deterioration of the matter, because everyone ***The same purpose is for the hotel. If it is not resolved and handled well, it will have a certain negative impact on the hotel.

Fourth, study how to make up for the mistakes of colleagues and departments, ensure that guests check out in time, and satisfy guests

The front desk cashier is the last department that guests come into contact with before leaving the store, so Complaints about various hotel services are usually made to us at checkout, and these problems are not caused by the cashier. At this time, it is most taboo to blame or blame the department or individual who caused the difficulty. It is undesirable. Not only can it not make up for the fault, but it will make guests doubt the management of the entire hotel, thereby deepening the guests' distrust. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, the guest's opinion should be solicited again. At this time, the guest is often influenced by your enthusiasm and help, thus changing the initial bad impression and even establishing a close and mutually trusting customer-self relationship. Although a sword is sharp, it will not be sharpened until it is sharpened." "Study diligently and you will not know enough."

Only learning can continuously sharpen a person's character, improve moral cultivation, and improve service skills. Let us take a vigorous step, Only by moving forward can we reach a sky where we can soar high! Brothers and sisters of xx, let’s work hard for our tomorrow! Year-end work summary and plan for hotel waiters 4

It’s the end of the year. It's coming, and the year's work is coming to an end. I will also work hard to do my job at the end of 20xx, and still work hard to improve myself at the last moment of this year.

20xx is a troublesome year! One year, because during this year, I encountered too many troubles and made too many mistakes! Stable work can always be broken, and my mistakes are always pointed out at work! It is also a year of growth. Trouble has brought me opportunities, and my hands-on practice has accelerated my growth. Mistakes have increased my knowledge and I have seen what I can and cannot do. It is even more important to have my mistakes pointed out. Let myself clearly see my own shortcomings. This year, just making up for my own shortcomings has made me busy! However, at this cost, I have become more successful at work and my abilities have also improved... ...In order to record the growth and changes of this year, I wrote this year-end work summary, and I hope that I will have new gains after the summary.

1. Personal adjustment

< p> At the beginning of this year's work, I found that my bad habits started again. After the long vacation, I became lazy not only at work, but also in my mentality. Although I was fortunate enough to get criticism from my leader to change it. But I can't always be like this. In my future work, I will always change myself with the purpose of changing my bad habit.

2. Work growth

One year. In our work, our requirements as waiters have been improved. Especially in the etiquette training in September, each of our employees must meet the etiquette standards of service and learn etiquette terms. This gives us a headache. Yes! But in the end, hard work pays off, and we successfully passed the assessment.

But this is just internal learning. After actual application, it will be clear who is good and who is bad. For this reason, we They also used their strengths to learn from each other and hone each other. On X month, they successfully achieved the requirements of the leaders and improved the hotel's service level!

3. Work

p>

As a hotel waiter, the work we are responsible for is varied. In just one year, I have changed a lot of responsibilities, but they are all tasks for self-understanding, so I became familiar with them for a while after taking over. I got used to it later.

But I often got confused because of some details at work, which made me careful for a long time. It wasn’t until I got used to the work that it became smoother.

IV. Summary

Although the waiter's job is simple and not difficult, it is indeed the most basic service job in the hotel. If our service is not up to par, the hotel's evaluation will drop.

As a member of the hotel, I will continue to work hard to improve myself and make myself worthy of the name of XXX hotel employee! Year-end work summary and plan for hotel waiters Part 5

I have been working in this hotel for a year without knowing it. From the first time I got to know the front desk to now working alone, I believe that there is no one except me. My own dedication and hard work, not to mention the training brought to me by leaving the hotel, and the support of old employees and leaders. I learned a lot in one year. "The customer is always right," a well-known business motto in the service industry, was taken to the extreme here.

In order to achieve certain financial goals, hotels must not only meet the material needs of guests, but also satisfy the spiritual needs of guests. Therefore, as a hotel operator, we often meet the guests' requirements as long as they do not violate the law or violate morality. Therefore, employees will be instilled in the induction training: "The customer is never wrong, it is only us" and "Only sincere service can bring smiles to the guests." I have always firmly believed that the customer is God, and I always try my best to provide the best service possible. The work of the hotel front desk is mainly divided into reception, room sales, check-in registration, check-out and fee settlement. Of course, this also includes answering guests' questions, helping guests handle service requests, telephone transfer and other services. The front desk of the hotel is divided into three shifts: morning shift, mid-day shift and overnight shift. The work is rotated. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload scenario. This kind of arrangement is relatively loose, and it can be assigned to one person to cashier, one person to register and sell, and the other person to be responsible for other services and contact work when the workload is heavy. And it can also relieve the pressure of the cashier, so that the cashier can have a clear mind and make no mistakes. The most important thing is that this way of working allows newcomers to quickly gain experience. When the workload is small, they are guided by their colleagues in charge. When the workload is heavy, they can absorb more experience and grow rapidly. During this year, I mainly did the following work:

1. Strengthen business training and improve my own quality

As the front office department is the face of the hotel, every employee must directly deal with it The work attitude and service quality of guests and employees reflect the service level and management level of a hotel, so employee training is the focus of our hotel. We regularly conduct telephone language skills training, receptionist etiquette and house selling skills training, as well as foreign language training. Only through training can I further improve my business knowledge and service skills, so that I can better provide customers with high-quality services.

2. Strengthen my sales awareness and sales skills, and increase the occupancy rate

Based on the market situation, the front office department actively promotes the sales of individual guest rooms. This year, the hotel has launched a series of In addition to the hotel's preferential policies, the receptionist flexibly grasped the room price according to the market conditions and the occupancy situation of the day. The number of individual guests at the front desk has increased significantly, and the occupancy rate has improved. The receptionist emphasized: "As long as you come to the front desk "Guests, we must try our best to make guests stay" and strive for more occupancy rates.

3. Pay attention to the coordination between various departments

The hotel is like a big family. Friction will inevitably occur between departments at work. The quality of coordination depends on the work. Lieutenant General was greatly affected. The front office department is the central department of the entire hotel. It has a close working relationship with the catering, sales, guest room and other departments. If there is a problem, we can proactively coordinate with the department to solve the problem to avoid the deterioration of the matter, because everyone ***The same purpose is for the hotel. If it is not resolved and handled well, it will have a certain negative impact on the hotel.

Fourth, study how to make up for the mistakes of colleagues and departments, ensure that guests check out in time, and satisfy guests

The front desk cashier is the last department that guests contact before leaving the store, so Complaints about various hotel services are usually made to us at checkout, and these problems are not caused by the cashier. At this time, it is most taboo to blame or blame the department or individual who caused the difficulty. It is best to "just leave the matter alone" It is undesirable. Not only can it not make up for the fault, but it will make guests doubt the management of the entire hotel, thereby deepening the guests' distrust. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help.

After the problem is solved, the guest's opinion should be solicited again. At this time, the guest is often influenced by your enthusiasm and help, thus changing the initial bad impression and even establishing a close and mutually trusting customer-self relationship. Although a sword is sharp, it will not be sharpened until it is sharpened." "Study diligently and you will not know enough."

Only learning can continuously sharpen a person's character, improve moral cultivation, and improve service skills. Let us take a vigorous step, Only by moving forward can we reach a sky where we can spread our wings! Brothers and sisters of Mingya, let’s work hard for our tomorrow! Hotel Attendant Year-end Work Summary and Plan 6

In In the coming 20xx years, there may have been disappointments, sadness, successes, and joys in the past year, but that is not important anymore, it is in the past. If we work harder, tomorrow will be better.

Many people say that I have changed. I believe it. I am really unhappy. There are many things that are weighing on me. My life and emotions are in a mess. Although there are no big ups and downs, at least I have experienced some ups and downs. , ups and downs, ups and downs and difficulties, sometimes I really miss myself, I have been thinking about where I went wrong, why is this happening? I also cheer myself up again and again, stand up again and again, I am thinking, Without me, the earth will continue to rotate, and things will still have to be solved. I don’t want to be a weak person or a coward. My destiny is in my own hands. I believe that tomorrow will be better, good for you, good for me, and good for everyone.

After experiencing such things, I learned a lot from it. I am very good now. I have a job, courage, and all of you. I care about you very much. Everyone around me, we will always be friends, people. He said that every family has its own experiences that are difficult to recite, and you also have your own experiences. Let us share them. We can learn from each other and make progress together. Regarding next year, mine is:

1. Do every job carefully every day.

2. Learn more and enrich yourself.

Finally, I hope that everyone will embark on a new journey next year. A new level, a higher level, thank you! When dealing with such incidents, the waiter should adhere to the principle of "the guest is always right", be good at standing in the guest's position, and put himself in the guest's shoes. Make appropriate concessions. Especially those who are more responsible for the waiter must dare to admit their mistakes and provide immediate apology and compensation to the guests. Under normal circumstances, the guest's mood is a mirror of the service status provided by the waiter. When an incident occurs, the first thing the waiter should consider is whether the fault is on his or her own side.