Switchboard internship experience

I still remember that I was arranged to have an internship in a hotel in school. That internship gave me a good training opportunity and made me grow a lot.

With the experience last time, I can say that I am very comfortable this time. But what is very interesting is that the last time I worked as a switchboard, this time I am still a switchboard. I really got to know the switchboard. I know very well that this internship is different from the last one. Last time it was exercise, but this time I have to take it seriously. The hotel's requirements are much stricter than the last time.

With the experience last time, I am very familiar with the operation of the switchboard. I just need to recite the extension numbers of each department. But this time the hotel's extension number was particularly difficult to remember, and it was divided into different floors and zones, which was very complicated, so I didn't dare to neglect it at all and memorized it carefully. At first, I was confused about the situation and turned to the wrong place. The master told me. But as I became more and more familiar with it, before I knew it, my four-month internship was over, and I still have a lot of memories of it. What happened in these four months was enough to teach me a meaningful lesson!

The switchboard is responsible for answering the phone, and I sit there for 8 hours a day. The students in the restaurant and guest rooms are so envious of me for having such an easy job, but who knows what it’s like? In the eyes of others, the switchboard and surveillance are not like dealing with outsiders, and they look very easy, but is this an easy job? The job of the switchboard is more bitter than sweet. I stay alone in a small room every day with only a phone and nothing else. Moreover, the hotel's rules are very strict. The switchboard can only answer the phone and answer the phone. No other things can be done! But I got better after getting familiar with it. I concluded that the biggest advantage of the switchboard is that I don’t have to have direct contact with customers, and the customers can’t see me. I don’t have to be nervous or scared when I answer the phone, and there is usually nothing important at the switchboard. Although the work is very hard, I know that this internship is a turning point for my future work and a good exercise. So instead of complaining, I worked hard.

During this internship, the hotel leaders treated me with the same attitude as a regular employee, and they were also very strict with me. Sometimes I would cry in a hurry, and sometimes I would want to give up because the work was boring. But I thought about it, the internship is only a few months now, and the work in the future will be decades. If I can’t even last these hours, what will I do in the future? Thinking of this, I can only continue to work.

Although the hard work made me suffer a lot, I learned a lot and exercised a lot during this internship. Everything I couldn't learn in school is now learned. In school, teachers never scold students, but when leaders see you making mistakes at work, they will scold you mercilessly. I can't contradict unreasonable customers, let alone offend them, so I have developed a good temperament. In addition, work attitude is also very important. Studying is about learning knowledge, and work is about learning how to behave. Whenever a guest calls, the first person they contact is me. If I don't have a good attitude, the guest's first impression of the hotel will be bad. If you receive calls from foreign guests, you must communicate with them in proficient English. When you receive many calls at the same time, you must do a good job of waiting for the guests, do not ignore them, and speed up the call.

Beyond these, my biggest achievement is learning how to deal with difficult problems when team guests encounter. The reception team must record their status one by one. If there are morning calls at different times, they must check the time carefully and wake them up on time. This is very important, because if the guest's schedule is delayed, it will not only affect If you hurt yourself, it will also bring great losses to the hotel and damage the image of the hotel. This also enabled me to develop good habits such as getting up on time. In my life, I often use work requirements to demand myself.

I have a lot of feelings about this four-month internship, both about myself and life. I used to always hear my parents say that work was not easy to do, but I just didn't believe it at the time. Now that I have arrived at my workplace and gone to work, and experienced it myself, I realize that what my parents said was all right.

Work is such a reality. If you are not good, you will be fired. If you make mistakes, you will be criticized. The customer is God. Everything is customer-centered. I think this has already become a wise saying in every hotel. I have learned to be patient and strong at work, and I have also realized how difficult it is to make money. I believe those students with bad tempers will also be tempered into good tempers!

I know very well that it is really hard to find a job nowadays. If you have a satisfactory job, you must cherish it. It is not enough to have theoretical knowledge. You must know how to integrate it into your work. In fact, the working environment can change a person's habits, no matter what happens, he must be unfazed by favors and disgrace, make things better if he is good, and improve if he is not good, so that he can gain a foothold in a highly competitive society!

I believe that I will be more confident in my future life!